Digital Fleet Specialist (L7)

Tasks

Inside the Role

As a Digital Fleet Specialist on the Aftermarket Digital Experience (ADX) team, you will help drive fleet adoption, growth, and satisfaction with Excelerator, DTNA's premier Aftermarket eCommerce platform. Utilized by our dealers and customers for efficient and streamlined Parts business operations, Excelerator is expanding to incorporate other lines of business including extended warranty and connectivity services.

This position involves a unique combination of knowledge and skills - customer advocacy, customer support, technical troubleshooting, process mapping, data analysis, project management, and excellent collaboration and problem-solving skills.

If you are passionate about digital solutions, customer success, and driving innovation in the fleet industry, we encourage you to apply and help shape the future of the Excelerator experience.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $58,000 to $75,000 USD

Pay offered dependent on knowledge, skills, and experience

Benefits include 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTNA

Fleet Adoption and Success with Excelerator Solutions

• New Fleet Onboarding - Provide support to Senior Digital Fleet Specialists in the onboarding of new fleets, including:

• Participate in Fleet meetings, document action items, and follow up with stakeholders.

• Prepare detailed information for new fleet account setups.

• Support and/or prepare training sessions and communications with Fleets and Dealers.

• Assist in the creation and continuous improvement of customer-facing marketing, training, and communication materials.

• New and Enhanced Functionality:

• Participate in sessions with National Account Managers (NAMs), District Parts Managers (DPMs), Dealers, and Fleets to gather feedback, identify opportunities for improvement, and refine enhancements through collaboration with IT and business stakeholders.

• Monitor competing digital solutions to ensure Excelerator remains a leading fleet eCommerce platform.

• Perform Sprint Testing and User Acceptance Testing of new functionality, including engaging with fleets for UAT where necessary.

• Support the development and execution of rollout plans for new functionality

• Monitor success of new functionality through reporting and Fleet and Dealer feedback sessions

• Fleet Relationship Management and Continuous Improvement

• Provide day-to-day support to assigned Excelerator fleets, including timely troubleshooting of all issues and requests. Conduct in-depth analysis of issues, identify trends, and provide recommendations for resolution.

• Partner with ADX-Integration and ADX-IT to investigate recurring failures, issues, and system errors while identifying trends and recommending corrective actions.

• Participate in regular business reviews with assigned fleet customers to drive utilization, satisfaction, and long-term engagement.

Knowledge You Should Bring

• Bachelors degree in computer science, information technology, business management, marketing or other related field, and 0-2 years of relevant experience
• Background in customer service and/or technical support
• Strong Technical & Analytical Skills
• Strong Attention to Detail
• Excellent communication skills
• Experience with Tableau or other data reporting tools
• Ability to collaborate effectively and manage multiple priorities

Exceptional Candidates Might Have

• Experience with Excelerator.com, PartsProX, SAP Hybris/Commerce, and Jira
• Experience with a variety of Fleet Management Systems
• Knowledge of fleet procurement and payment processes
• Familiarity with web-based technologies, system integrations, and web services
• Experience with Agile methodology
• Experience with Jira or other project management tools

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Qualifications

Please see above for qualification details