Digital Experience Engineer

The Digital Experience Engineer will provide advanced technical support and endpoint management to ensure a reliable, secure, and user-friendly environment. Investigate and resolve complex endpoint issues escalated by the Service Desk, providing immediate break-fix remedies and addressing root causes.

Client Overview:
A forward-thinking technology organization focused on delivering seamless digital experiences is seeking a Digital Experience Engineer to join its team. The company prioritizes innovation and operational excellence to support a diverse user base and is known for fostering a collaborative and growth-oriented work environment.

Salary/Hourly Rate:
$38/hr

Position Overview:
The Digital Experience Engineer will provide advanced technical support and endpoint management to ensure a reliable, secure, and user-friendly environment. This role involves troubleshooting complex issues, managing device configurations, and collaborating with IT teams to implement scalable solutions. The position requires strong problem-solving skills and a customer-focused approach to support national staff users effectively.

Responsibilities of the Digital Experience Engineer:

• Serve as the first line of response for technical end-user support for all national staff users.
• Investigate and resolve complex endpoint issues escalated by the Service Desk, providing immediate break-fix remedies and addressing root causes.
• Manage and troubleshoot on-premise and remote end-user requests in an Active Directory and hybrid Exchange/Office 365 environment.
• Create positive customer support experiences by communicating progress and resolving or escalating issues professionally and timely.
• Support device configuration, enrollment, compliance, patching, and application deployments through endpoint management platforms.
• Write or improve PowerShell scripts and other automation for endpoint administration and remediation.
• Travel as required to provide technical support to outside offices and at meetings and conferences.

Required Experience/Skills for the Digital Experience Engineer:

• Advanced knowledge of supporting and troubleshooting Windows 11 and macOS in an enterprise environment.
• Experience with endpoint or device-management technologies such as Microsoft Intune, Jamf, NinjaOne, SCCM/MECM, or similar platforms.
• Working knowledge of Microsoft Entra ID, Active Directory, Microsoft 365, and modern identity concepts.
• Experience troubleshooting hardware, operating systems, applications, authentication, and endpoint connectivity issues.
• Familiarity with PowerShell or another scripting/automation language.
• Understanding of endpoint security concepts including patching, encryption, EDR, device compliance, and vulnerability remediation.
• Strong troubleshooting and root-cause analysis skills with the ability to recognize patterns across recurring technical issues.
• Ability to document technical processes clearly and collaborate effectively with Service Desk, Engineering, Security, and other IT teams.

Preferred Experience/Skills for the Digital Experience Engineer:

• 5 to 7 years of experience in a large enterprise or corporate environment.
• Experience packaging and deploying enterprise applications.
• Experience developing PowerShell automation or endpoint remediation scripts.
• Familiarity with ITIL or IT service-management practices.
• Experience with ITSM, MDM, and RMM platforms such as ServiceNow, Zendesk, NinjaOne, Intune, or comparable technologies.

Education Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Equivalent work experience will be considered.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 407209