Banking Services, Communication Skills, Computer Science, Consulting, Customer Relations, Customer Support/Service, Follow Through, Help Desk, High School Diploma, Identify Issues, Internet Research, Management of Information Systems/Technology (MIS), Organizational Skills, Presentation/Verbal Skills, Resolve Customer Issues, Technical Support, Time Management, Writing Skills
First Hawaiian Bank is seeking tech savvy, customer focused individuals to join our Digital Service Center team.
Work Schedule:
Monday-Friday 8:00am-7:00pm (work schedules vary)
Compensation:
The hourly salary range for this role is $20.00-$25.00/hour; commensurate with experience.
The ideal candidate will have:
- High School Diploma required.
- Bachelor's degree in degree in business, communications, computer science, MIS, or a related field preferred.
- 1-2 years of experience in customer service, help desk support, or technical troubleshooting.
- Strong comfort with computers, digital systems, and online research.
- Clear verbal and written communication skills.
- Ability to type a minimum of 25 WPM.
- Interest in digital banking, technology support, or opportunities to contribute to digital service enhancements and initiatives.
- Highly organized, with strong ability to track issues, follow through to completion, and take ownership of resolving customer needs in a timely and accurate manner.
As a Digital Consultant, you will play a key role in supporting customers across our digital channels while gaining valuable hands on experience with the bank's digital platforms.
As a Digital Consultant, you will play a key role in supporting customers across our digital channels while gaining valuable hands on experience with the bank's digital platforms.