Digital Banking Specialist

Position Title: Digital Banking Specialist

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To: Digital Banking Manager

General Purpose: The Digital Banking Specialist is responsible for the overall day-to-day operational functions of the Bank’s electronic payments, products, and services.

Responsibilities:

• Maintain a high level of knowledge and technical understanding regarding our digital products and services including all features and benefits, fees, and disclosures.
• Input and process all electronic transaction disputes using Regulation E and NACHA regulations.
• Maintain card portfolio for business and consumer cards, online and mobile banking, and all digital payment platforms.
• Provide direct customer support responding to general and technical inquiries via phone, online banking, or email related to digital banking services/systems.
• Monitor the daily operational activities of the Digital Banking Department.
• Maintain diligent awareness of potential fraud activity and report as necessary to the fraud team.
• Troubleshoot technical and operational issues.
• Assist with all digital services documentation including reporting, dispute filing, payments, etc.
• Process and reconcile numerous internal accounts in reference to digital banking products.
• Perform other duties as assigned.

Education/Experience

• High School diploma or equivalent required.  Associate degree in business, finance, or related field preferred.
• Minimum of 2 year of banking experience required, digital banking experience preferred.
• Prior experience with digital products and services is preferred.     

Skills

• Strong written and verbal communication skills with a demonstrated ability to communicate effectively with internal and external customers through many delivery channels. 
• Strong organizational, time management and problem-solving skills. 
• Proficiency in Microsoft Office software and other analysis tools.
• Proficient in electronic banking products / services / devices.
• Strong attention to detail.
• Positive and enthusiastic attitude.

Isabella Bank is an AA/EEO employer.