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Position Summary
Our client is seeking a Director of Digital Banking to lead the strategy, performance, and ongoing evolution of digital banking services across a growing financial institution. This leadership role is responsible for overseeing consumer and business digital banking platforms, electronic payment services, digital payment solutions, card programs, and vendor relationships while ensuring a best-in-class customer experience.
This opportunity is ideal for a strategic leader with a strong background in digital banking, online and mobile banking platforms, and payment services. The Director of Digital Banking will play a key role in advancing digital adoption, enhancing self-service capabilities, managing critical technology partners, and identifying innovative solutions that improve customer engagement and operational efficiency.
What You'll Do
- Lead the overall strategy, management, and performance of digital banking channels, including online banking, mobile banking, mobile deposits, and other self-service solutions.
- Oversee digital banking products and services, including bill payment, account management tools, financial wellness solutions, spending insights, credit monitoring features, and related digital offerings.
- Manage ACH and electronic payment operations while ensuring compliance, efficiency, and exceptional service delivery.
- Oversee debit card programs, card controls, referral programs, and credit card-related initiatives.
- Monitor digital banking service levels and vendor performance to ensure platform reliability, uptime, and customer satisfaction.
- Serve as the primary relationship manager for key digital banking, payment, and technology vendors.
- Identify opportunities to increase customer adoption and utilization of digital products and services.
- Develop and execute strategies that enhance customer self-service capabilities and improve the overall digital experience.
- Evaluate emerging technologies, payment solutions, and digital banking trends to support future growth and innovation.
- Partner with operations, technology, compliance, marketing, and executive leadership teams to align digital initiatives with organizational objectives.
- Lead the implementation and enhancement of digital banking products, features, and customer-facing technologies.
- Analyze customer behavior, usage trends, and performance metrics to drive continuous improvement.
- Oversee operational processes related to digital banking services and electronic payments.
- Develop and mentor a team responsible for digital banking operations, payment services, and customer support functions.
- Ensure all digital banking initiatives adhere to regulatory requirements, risk management standards, and internal controls.
- Support strategic planning efforts and contribute to the long-term digital transformation roadmap.
Qualifications
- Bachelor's degree in Business, Finance, Information Systems, or a related field preferred.
- 10+ years of experience within banking, financial services, digital banking, payments, or related areas.
- 5+ years of leadership experience managing teams and business functions.
- Strong experience with online banking and mobile banking platforms.
- Experience managing digital banking vendors and third-party technology providers.
- Knowledge of ACH processing, payment services, debit card programs, and digital banking operations.
- Experience leading digital product initiatives focused on customer adoption and engagement.
- Strong understanding of banking regulations, risk management, and compliance requirements.
- Proven ability to manage vendor relationships, service-level agreements, and platform performance expectations.
- Experience leading strategic initiatives, digital transformation efforts, and customer experience improvements.
- Strong analytical, project management, problem-solving, and communication skills.
- Banking industry experience strongly preferred.
- Experience overseeing online and mobile banking platforms in a leadership or senior management capacity.
- Knowledge of digital payments, P2P payment solutions, real-time payments, and emerging financial technologies.
- Experience driving adoption and utilization of digital banking products and services.
- Familiarity with treasury management services and payment ecosystems.
Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.