Service Manager
Birmingham, AL | Full-Time | $90,000–$100,000 Base + Performance Bonuses
We are looking for an experienced Service Manager to lead a busy commercial service operation in Birmingham, AL. This is a key leadership position for someone who understands truck, fleet, tire, or diesel service environments and knows how to build accountability, improve technician performance, and keep a fast-paced service department running efficiently.
Compensation & Benefits
- Base salary of $90,000–$100,000, based on experience
- Performance-based bonus program
- Comprehensive benefits package
- Paid vacation and holidays
- Long-term career growth opportunities
- Established operation with both in-shop and mobile service capabilities
Key Responsibilities
- Oversee the day-to-day operations of the service department
- Lead, coach, schedule, and support technicians and service personnel
- Manage shop workflow, repair priorities, and technician assignments
- Monitor technician productivity, efficiency, quality, and overall performance
- Ensure customers receive timely, professional, and high-quality service
- Track department KPIs, labor performance, revenue, and profitability
- Maintain accountability across the service team and address performance concerns
- Support hiring, onboarding, training, and development of technicians
- Coordinate with other departments to ensure parts, equipment, and resources are available
- Maintain strong safety, compliance, and shop organization standards
- Identify opportunities to improve processes, customer service, and profitability
- Support both in-shop and mobile service operations
Qualifications
- Previous experience as a Service Manager, Shop Manager, Fleet Maintenance Manager, Service Supervisor, or similar leadership role
- Experience within a commercial truck, diesel, fleet, tire, heavy equipment, or automotive service environment
- Proven experience managing technicians and service operations
- Strong understanding of technician productivity, labor efficiency, scheduling, and workflow
- Ability to manage a fast-paced service environment and prioritize multiple jobs
- Strong leadership, communication, and problem-solving skills
- Customer-focused with the ability to handle escalated service concerns
- Experience with service management, fleet, or shop software is an asset
- Strong focus on safety, accountability, and operational performance
Who We're Looking For
We are looking for a hands-on service leader who enjoys being involved with their team and understands what it takes to run a productive and profitable service operation. The right person will be comfortable setting expectations, holding employees accountable, developing technicians, and building a strong team culture.
If you have experience leading a truck, fleet, tire, diesel, or similar service operation and are looking for an opportunity where you can make a direct impact, we would like to hear from you.