Diagnostic Customer Coordinator

Diagnostic Customer Coordinator Norwalk, CT, United States

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Diagnostic Customer Coordinator

Location: Norwalk, CT, United States Salary Range: 17.00 - 31.36 Work Type: Full-Time Standard Hours: 40 FTE: Non-Exempt Work Schedule: Day 8: 8 Work Shift: Monday-Friday 8:30AM-5:00PM Date Posted: Mar 24, 2026

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See whats possible in our system of care

Nuvance Health extends from New Yorks Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services, and telehealth visits. With strong hearts and open minds, were pushing past boundaries and challenging the expected, all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile, and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.

Description

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected, and supported. Together, we are a team of 15,000 strong hearts and open minds. If you share our values of connected, personal, agile, and imaginative, we invite you to discover whats possible for you and your career.

Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence and we provide advanced cancer, heart, and neuroscience care. Our accolades include the following:

• The Leapfrog Group - Grade A for quality and patient safety
• Healthgrades - Americas 50 Best Hospitals
• U.S. News & World Report - high performance in heart failure treatment

At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, youll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because were not just part of the community - we are its center.

Summary

Primarily serves as a liaison between Radiology professionals and customers to include community physicians, internal physicians, service departments, and offsite facilities. Expedites the coordination of all testing and services in the department by coordinating the scheduling of diagnostic testing and procedures.

Responsibilities

1. Serves as a primary point of contact between Radiologist and community physicians by communicating and facilitating all follow-up on studies and responding to patient care issues.
2. Performs all Radiology support functions in all areas of the department.
3. Obtains prior films/studies as requested by Radiologists, Supervisors, Leads, technologists, and other departments (GI, Neuro, Pulmonary, Radiation Oncology, and Oncology). Uploads prior imaging reports in PACS.
4. Utilizes the Cerner, RIS, PACS, Powerscribe 360, PacsGear, and Soarian systems.
5. Answers the telephone promptly and courteously. Takes detailed messages to ensure accurate and timely responses. Retrieves messages and responds to them in a timely fashion.
6. Assists other staff members as needed to ensure service excellence and quality of care in the department.
7. Monitors PACS worklist study and report status to assure exams have a final report and prior exams have been loaded into the system.
8. Performs accurate search/selection of patient within the hospital system to maintain the integrity of the Electronic Master Patient Index and to ensure the accuracy of patient identification.
9. Prepares/Organizes study information for Tumor Boards. Loads images in Tumor Board folders in PACS.
10. Prepares patient packet information and screening forms for MRI studies. Assures release of information forms are filled correctly and scanned into the system.
11. Distributes Radiologist daily schedule to Radiology staff and affiliates.
12. Responsible for gathering and distribution of information for MRI and CT protocols for all locations.
13. Daily verification of prior image request and loading prior studies into PACS.
14. Assists IR scheduler in obtaining pertinent study/order information from ordering provider office staff and radiologist.
15. Responsible for administrative assistant activities while administrative assistant is on PTO.
16. Fulfills all compliance responsibilities related to the position.
17. Performs other duties as assigned.

Education HS Grade Equivalent Required

This position requires a minimum formal education of High School Diploma and minimum of three years job-related experience. Associates preferred.

With strong hearts and open minds, were pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health.

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team members base salary and/or rate, several factors may be considered as applicable, e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity.

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We are an equal opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State, or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact 203-739-7330 for reasonable accommodation requests only. Please provide all information requested to ensure that you are considered for current or future opportunities.

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