Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.
ABSC is seeking a Secret or TS/SCI-cleared DevOps Engineer to support the NGA Data Modernization Services (DMS) program. Working alongside our sister company, Syntasa, and our Intelligence Community customer, you will help install, deploy, configure, sustain, and troubleshoot an enterprise data and analytics platform across secure, classified environments.
This role combines hands-on DevOps engineering with customer-facing platform support. You will support high-side software installations and deployments, troubleshoot Tier 3 service-desk tickets, help maintain cloud and on-premises infrastructure, and work directly with users and engineering teams to resolve technical issues. As your platform knowledge grows, you will contribute to infrastructure automation, cloud engineering, secure deployments, platform modernization, and technical demonstrations for Government stakeholders.
Work Locations: Herndon or Springfield, VA. On-site support is required for high-side installations, deployments, troubleshooting, and other classified-environment activities. Some limited, ad-hoc telework may be approved based on mission requirements.
Clearance Required for this Role: Active TS/SCI eligibility and ability/willingness to obtain/maintain a counterintelligence polygraph.
Responsibilities
- Support the installation, deployment, configuration, integration, and sustainment of the Syntasa data and analytics platform within secure Government environments.
- Perform high-side and air-gapped software installations, upgrades, patches, configuration changes, and deployment validation.
- Support on-premises, virtualized, cloud, and hybrid infrastructure used to operate data, analytics, and AI/ML platform capabilities.
- Serve as a Tier 3 escalation resource for platform, application, deployment, and infrastructure issues.
- Receive, investigate, document, track, and resolve technical support tickets in accordance with established service-level requirements.
- Analyze system logs, application behavior, network connectivity, dependencies, and configuration settings to identify root causes and corrective actions.
- Work directly with Government users, system administrators, engineers, developers, security personnel, and mission stakeholders to troubleshoot issues and restore platform services.
- Communicate ticket status, technical findings, operational impacts, workarounds, and resolution steps clearly to technical and nontechnical audiences.
- Escalate complex product issues to Syntasa engineering teams and coordinate investigation, corrective actions, testing, and closure.
- Develop and maintain installation guides, deployment procedures, troubleshooting documentation, administrative runbooks, knowledge articles, and lessons learned.
- Support platform demonstrations, technical exchanges, customer training, and knowledge-transfer activities.
- Implement and maintain cloud infrastructure using cloud computing, IT infrastructure, networking, security, and web-service technologies.
- Support virtualized environments using technologies such as VMware and OpenStack.
- Use Docker, Kubernetes, AWS, Google Cloud Platform, and related technologies to support platform availability, performance, and scalability.
- Support infrastructure-as-code and configuration-management automation using tools such as Terraform, CloudFormation, Ansible, Chef, Puppet, Salt, or comparable technologies.
- Assist with CI/CD pipelines and automated deployment processes for secure platform releases.
- Monitor and troubleshoot issues affecting Infrastructure as a Service, Platform as a Service, and Software as a Service environments.
- Support cloud security configurations involving authentication, authorization, identity and access management, virtual private clouds, subnets, VPNs, gateways, encryption, certificates, and secrets.
- Support data and analytics services such as Amazon EMR, RDS, Redshift, Kinesis, Athena, and Glue or Google BigQuery, Dataflow, Dataproc, and Cloud SQL.
- Collaborate with product engineering, data engineering, cybersecurity, systems administration, and customer-support teams to integrate and sustain new capabilities.
- Participate in Agile planning, daily stand-ups, technical reviews, testing, release activities, and continuous process improvement.
- Identify repetitive support activities that can be automated to improve deployment consistency, ticket resolution, and platform reliability.
- Proactively identify technical risks, recurring issues, and opportunities to improve the customer experience.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Information Technology, or a related discipline. Additional relevant experience may be considered in lieu of a degree.
- At least two years of relevant experience in DevOps, cloud engineering, systems administration, platform support, software deployment, application support, service-desk escalation, or a related technical field.
- Experience installing, deploying, configuring, supporting, or troubleshooting software in Linux or enterprise server environments.
- Experience with Kubernetes administration, Helm, GitOps, or containerized platform deployments.
- Experience providing technical support, application support, systems administration, or Tier 2/Tier 3 service-desk support.
- Ability to investigate technical issues, review logs, isolate root causes, document findings, and coordinate resolution.
- Experience with Docker, Kubernetes, or comparable container and orchestration technologies.
- Experience with an enterprise cloud platform such as AWS, Google Cloud Platform, or Azure.
- Familiarity with infrastructure automation or configuration-management tools such as Ansible, Terraform, CloudFormation, Chef, Puppet, or Salt.
- Hands-on experience with Java, Go, Python, Bash, or another relevant programming or scripting language.
- Understanding of cloud-security principles, including authentication, authorization, identity and access management, networking, encryption, certificates, and secure connectivity.
- Familiarity with cloud or on-premises data services such as Apache Hive, Cloudera Impala, Amazon Athena, Amazon EMR, Google BigQuery, Google Dataflow, or Google Dataproc.
- Ability to work directly with Government customers and explain technical issues clearly and professionally.
- Strong written and verbal communication skills.
- Strong troubleshooting, problem-solving, decision-making, and critical-thinking skills.
- Ability to work independently while collaborating effectively with engineering, cybersecurity, operations, and customer-support teams.
- Ability to work on-site in classified environments as required by the mission.
Desired Experience
- Experience installing or supporting enterprise software in classified, air-gapped, disconnected, or other restricted environments.
- Experience supporting Intelligence Community, Department of Defense, NGA, or other Federal Government customers.
- Experience with Syntasa or another enterprise data, analytics, AI/ML, or low-code data-engineering platform.
- Experience supporting high-side deployments and coordinating software transfers, installation media, licenses, dependencies, security approvals, and deployment validation.
- Experience with service-management or ticketing tools such as ServiceNow or Jira.
- Experience supporting big-data, data-engineering, analytics, or AI/ML platforms.
- Experience with Kubernetes administration, Helm, GitOps, or containerized platform deployments.
- Experience with CI/CD tools and practices.
- Experience supporting development and security standards within a DevSecOps environment.
- Experience introducing new cloud services into an existing infrastructure stack.
- Experience developing automated security, compliance, deployment, or operational-support capabilities.
- Cloud certification from AWS, Google Cloud, or Microsoft Azure, or willingness to obtain one.
- Experience developing or maintaining technical documentation, runbooks, knowledge articles, and customer-training materials.
Salary is commensurate with experience. The approximate salary range for this position is $110k - $225k annually. Additional factors considered in extending an offer include the responsibilities of the position, education, experience, knowledge, skills, abilities, security clearance, internal equity, alignment with market data, contractual requirements, applicable bargaining agreements, and applicable laws.
Who we are:
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.
Some of our benefits include:
- Generous PTO plus 11 Federal Holidays
- Retirement Planning – 401k Fully Vested with Match
- Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
- Career Development – Annual Funds to spend on Education and Training
- Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
- Charitable Match – ABSC matches an employee’s donation to a qualifying charity
- Referral Program – We pay for internal and external referrals!
- LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
Apply to join our team today! We are always looking to grow our team - if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program.
ABSC is a proud V3, Virginia Values Vets, member which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.
Equal Opportunity Employer, including veterans and individuals with disabilities.