DevOps Engineer

This is a contract position for a Cloud Infrastructure Operations Engineer supporting a highly critical production environment. You will serve as a frontline responder for cloud-related escalations, acting as the first point of contact for infrastructure issues reported by customers and application teams. This is a hands-on, high-impact role based remotely with a minimum 6-month duration.

Responsibilities

• Act as the primary responder for incoming cloud infrastructure issues, performing rapid triage to understand scope and business impact.
• Collect and analyze system logs, network traces, and filesystem information using Red Hat Linux administration skills, including LVM operations, syslog analysis, and OS-level process troubleshooting.
• Contact application owners and customers directly to gather missing details and isolate issues across application, OS, and cloud infrastructure layers.
• Open and manage support cases with cloud providers (AWS and Azure) when needed.
• Package collected logs, evidence, and preliminary troubleshooting findings into detailed hand-off documentation for the senior Infrastructure team when issues exceed defined SLAs.
• Use AI assistants and AIOps tools to analyze and summarize logs, identify potential issues, and accelerate troubleshooting and evidence gathering.
• Monitor AWS and Azure backup status reports and perform VM and image-based restores, including AWS AMI and Azure image restores following established procedures.
• Develop and maintain small-scale automation using Bash, Python, and Ansible to streamline data collection, filtering, and routine troubleshooting tasks.
• Provide support during off-hours, nights, or weekends when critical infrastructure issues or escalations require immediate attention.

Qualifications

• Required

• 1-3 years of progressive IT experience with hands-on exposure to cloud infrastructure administration and operational support.

• Bachelor's degree in Computer Science, Information Technology, or equivalent.

• Strong administration skills in Red Hat Linux, including LVM, filesystem administration (creation and expansion), system service and daemon management, OS-level logging, and performance tuning and resource troubleshooting (CPU, memory, IO).

• Hands-on experience with AWS core services: EC2, Virtual Machines, AMI, Managed images, VPC, Subnets, Security Groups, VPN, Direct Connect, Load Balancers, S3, EBS, EFS, IAM policies, and backup and restore operations.

• Hands-on experience with Azure core services: Virtual Machines, Managed images, VNet, Subnets, NSGs, Express Route, Load Balancers, Azure Blobs, Managed disks, RBAC, Secret keys, and backup and restore operations.

• Proficiency in at least one of the following scripting or automation tools: Python, Bash, or Ansible.

• Ability to safely execute automation scripts for cloud resource and OS-level operations, understanding script inputs and outputs, workflow, and basic troubleshooting of execution issues.

• Familiarity with AI tools for troubleshooting, log analysis, and infrastructure support.

• Preferred

• Hands-on mindset with willingness to actively troubleshoot issues, resolve problems in real time, and communicate directly with stakeholders.

• Sound judgment and ability to follow established procedures, make appropriate decisions within defined guidelines, and recognize when issues should be escalated to senior engineers.

• Eagerness to learn from senior engineers and progressively take on more complex technical responsibilities.