Device Management Engineer/Administrator

Job Title: Device Management Engineer/Administrator
Location: Washington, DC (onsite)
Type: Contract
Compensation: $36.25/HR on W2
Security Clearance: Ability to obtain and maintain a Public Trust clearance

Responsibilities

• Provide Tier 3 desktop engineering support for Windows 11 workstations and software
• Complete incident tickets and service requests within SLA and in a modern ITSM tracking system
• Administer, configure, and maintain enterprise print devices and print management platforms
• Monitor fleet performance, device health, supply levels, and uptime
• Troubleshoot print-related issues, including connectivity, driver conflicts, queue management, and user access
• Manage print queues, security settings, and role-based access controls
• Coordinate firmware updates, security patches, and lifecycle management of print devices
• Partner with print vendors for escalations, service requests, preventive maintenance, and contract compliance
• Deploy, configure, and maintain collaboration room systems such as Microsoft Surface Hubs or Avocor displays
• Monitor collaboration device status, alerts, and availability
• Perform root-cause analysis and remediation for audio/video, connectivity, and hardware issues
• Support integrations with calendars, room scheduling displays, directory services, and identity platforms
• Collaborate with AV vendors for escalated support, installations, and warranty repairs
• Ensure collaboration devices comply with security policies and enterprise configuration baselines
• Document configuration standards, installation guidance, runbooks, and SOPs for room systems
• Utilize Active Directory, Microsoft System Center Configuration Manager, BigFix, and other tools
• Provide white glove support to executive level customers
• Provide weekly reporting of issues and projects
• Ability and willingness to work extended hours or modified schedule for planned and emergency work

Requirements

• Bachelor’s degree in Computer Science, Systems Engineering, or related discipline, with 2-4 years of relevant experience; or a Master’s degree with less than 2 years of relevant experience
• 2+ years’ experience providing Tier II, III & IV support in a Windows-based environment
• Experience utilizing and supporting System Center Configuration Manager
• Hands-on knowledge of Active Directory Group Policy applied to workstations
• Hands-on knowledge of end user workstations and supporting end user technologies
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Ability to effectively communicate complex technical concepts verbally and in writing
• Experience working with a large, diverse team supporting multiple customers
• Experience with PIV and CAC authentication
• Support on a M-F business hours schedule in the eastern time zone, with extended hour and weekend support as needed
• Excellent communication skills, including interface with up to the executive level
• Ability to obtain and maintain a Public Trust security clearance
• Desired: 2+ years of experience with workstation management systems (SCCM, Symantec Endpoint Manager, Intune, etc.)
• Desired: 4+ years of experience in an operations role
• Desired: Experience with government contracting, particularly with the DOJ
• Desired: Existing DOJ or DOD Clearance
• Desired: ITSM knowledge and experience with ServiceNow
• Desired: Extensive knowledge of Windows 11 operating system

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1