| Location | Fayetteville, NC |
| Salary | $71,409–$91,047 Per Year |
Development Ombudsman Manager
Salary
$71,409.00 - $91,047.00 Annually
Location
433 Hay Street, Fayetteville, NC 28301, NC
Job Type
Regular Full-Time
Job Number
04545
Department
Development Services
Opening Date
08/30/2026
Closing Date
9/25/2026 11:59 PM Eastern
Description
Click here to meet some of the City's "CAN DO" employees.
Hiring Range: $71,409 - $91,047/Year D.O.Q.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.
The City of Fayetteville is currently recruiting for a Development Ombudsman Manager to help the development community, city management, and all elected officials of the City to understand the full scope of regulatory impacts of all development within an urban area. Offer guidance and support to development applicants for new projects and re-development projects, assist all permitting and approval agencies with resolving issues, both while in design and during the development of properties within the City of Fayetteville.
ESSENTIAL DUTIES & RESPONSIBILITIES
For a complete job description, click here.
MINIMUM QUALIFICATIONS
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Five years of experience as a public sector planning director, planning manager or related field and/or served in permit entitlement work or similar activities in the private sector.
Training:
Equivalent to a Bachelor's degree from an accredited college or university with major course work in business administration, leadership, development, planning, or management. A Master's degree is preferred.
LICENSING & CERTIFICATIONS:
Required:
None.
Preferred:
American Institute of Certified Planners (AICP) certification.
From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving check.
An Equal Opportunity Employer
Health and Dental Insurance:
The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.
Employer Paid Leave
Vacation Leave:
Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service
and the number of hours an employee is scheduled to work.
Sick Leave:
Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours
scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without
limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.
Holidays:
The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an
additional holiday is provided making for 13 paid holidays.
Bereavement:
Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or
attend a funeral or memorial service of a family member.
Retirement:
The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC
Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular employees
scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member
of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.
Deferred Compensation Plans:
To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These
programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a
portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k)
plan and NC 457 plan; both administered by Empower. The City currently contributes 4% of base salary to an eligible
employee's NC 401(k) account.
Cafeteria Plan / Supplemental Benefits:
Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employees expense through payroll deduction:
Death Benefit:
The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the
employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided
by the NC Retirement System that is equal to the highest 12 months' salary in a row during the 24 months before death, no
less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.
Pay Periods / Deduction for Benefits / Direct Deposit:
City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.
Employee Assistance Program:
The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance
on legal, financial and personal issues affecting your health, relationships and job.
01
Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application.
02
Are you a current City of Fayetteville employee?
03
Have you held an out-of-state drivers license (other than NC) in the past 3 years?
04
Please indicate the highest degree you currently possess.
05
From the list below, please indicate the major coursework of your highest degree.
06
If you selected "Other Related Field" in the previous question, please list below the major coursework for your degree. (If this question does not apply, please type N/A in the space provided below.)
07
How many years of experience do you have as a public sector planning director, planning manager or related field?
08
Briefly describe your experience as a public sector planning director, planning manager or related field. (If this question does not apply, please type N/A in the space provided below.)
09
How many years of experience do you have in permit entitlement work or similar activities in the private sector?
10
Briefly describe your experience in permit entitlement work or similar activities in the private sector. (If this question does not apply, please type N/A in the space provided below.)
11
Do you possess a current American Institute of Certified Planners (AICP) certification.
12
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED! You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following: • Drivers License Number • Employer information including salary, address, phone number, supervisor name, and reason for leaving for each employer • Complete Education History (including High School) • A complete 10-year history to include gaps you have had between employment and/or school attendance. Example: Office Assistant 1/2011 - present The Company 123 Hay Street Fayetteville, NC 28301 (910) 555-5555 Unemployed 6/2004 - 12/2010 Unemployed Student 12/2000 - 6/2004 My High School Fayetteville, NC 28301 Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness.
Required Question
Employer City of Fayetteville
Address City Hall
433 Hay Street
Fayetteville, North Carolina, 28301
Phone 910-433-1635
Website https://fayettevillenc.gov/jobs