Detentions Information Assistant-26300109

Detentions Information Assistant-26300109

Salary

$53,414.40 - $65,665.60 Annually

Location

County of San Diego, CA

Job Type

Regular - Full time

Job Number

26300109

Department

Sheriff

Division

Detention Oper Area 3

Opening Date

10/29/2026

Closing Date

11/8/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Job Summary

Are you interested in working with law enforcement in a detention facility?

Does your employment background include excellent customer service skills and cash-handling experience?

Detentions Information Assistant

This position is eligible for appointment at step 1, $53,414.40 annually. County employees are subject to the County Promotion Rule for Step Placement in Accordance with Compensation Ordinance 1.3.5

Future Salary Increases

June 25, 2027 - 3.83% increase to base pay (3.00% Across-the-Board + 0.83% Market Increase)

The following additional pay incentives and premiums are available

$.50/hour Work Location Premium (Assigned to work in a locked facility in the Sheriffs Office as primary work location)

The San Diego County Sheriffs Office is recruiting individuals with strong customer service and multitasking skills who can work independently and in a team environment to be a Detentions Information Assistant. Incumbents serve as an information source to the public, law enforcement, and attorneys regarding incarcerated persons of the County jail or juvenile wards of a detention or camp facility. They schedule visits and property exchanges, perform cashiering duties, and other customer service-related work.

Incumbents work in a locked detention facility that is operational 24 hours a day, 365 days a year. Applicants must be willing to work any and, rotating shifts, on holidays or weekends.

The ideal candidate is a knowledge worker who communicates effectively, is customer-focused, values and respects others, drives to excel, embraces teamwork, collaboration, and continuous learning, demonstrates ethical behavior, is supportive of change, reliable, committed to confidentiality of information, and has a positive attitude.

In addition, you may be eligible for the following premiums

• Training premium of one dollar and forty-five cents ($1.45) per hour
• Third (graveyard) shift differential of eighty cents ($0.80) per hour

Hiring Timeline & Dates

The timeline for this recruitment is outlined below.

• Job Offer and Background Process begins: Shortly after the interviews. Note: Current County employees may be excluded from additional background screening.
• Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
• Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date

If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.

Education and Experience

• Twelve (12) months of full-time, progressively responsible clerical experience;
• OR, Three (3) months of the above experience and completion of an administrative, office, or front desk certification program from a recognized community or business college.

Additional information please visit Detentions Information Assistant job classification.

Working Conditions

Incumbents work in a locked detention facility that is operational 24 hours a day, 365 days a year. Assigned functions are rotated and in most assignments, the employee can sit or stand, as desired, to perform the job. Applicants must be willing to work any shift, on holidays or weekends, based on assignment, with inebriated, uncooperative, and/or emotionally disturbed persons; and in a locked detention facility.

Resumes will not be accepted in lieu of the application Work History and/or supplemental questionnaire.

Background Investigation

Incumbents must have a reputation for honesty and trustworthiness. Felony convictions may be disqualifying. Misdemeanor convictions may be disqualifying depending on type, number, severity, and recency. Prior to appointment, candidates will be subject to a thorough background investigation which may include a psychological, truth verification or other examination or test.

The Department of Human Resources will remove personally identifiable information from all new recruitments. This practice, called Blind Applicant Screening, will hide a candidate's personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age, and race. This process will help contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.

The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application.

Condition of Employment

As part of the County of San Diego's pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process

Evaluation

The names of qualified candidates will be placed on a six (6) month employment list based on scores received during the evaluation of information contained in their employment application and supplemental questionnaire. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

Accommodation

Reasonable accommodation may be made to enable a qualified individual with a disability to perform the essential functions of a job on a case-by-case basis.

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge, and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.

Veteran's Preference Policy

The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego. Please read the Veterans Preference Policy for additional information.

Military Skills Translator

Do you need assistance translating your military experience into civilian experience? This tool can help! Please read the Military Skills Translator to access the tool.

The County of San Diego and its employees embrace the vision of a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of these values is infused throughout our operations. The County also embraces a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Read more about the Strategic Plan for more information.

Disaster Workers

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.

Click here to see the Non-Management Benefits Summary (NMG-NCL)

01

How many years of full-time (40 hours/week) progressively responsible clerical experience do you have?

• At least three (3) months of experience and an administrative/office, or front desk certification from a recognized community or business college
• Less than twelve (12) months of experience
• At least twelve (12) months of experience
• More than twelve (12) months, but less than two (2) years of experience
• Two (2) years, but less than three (3) years of experience
• Three (3) years or more of experience
• No Experience

02

Do you possess at least (3) months of progressively responsible clerical experience AND completion of an administrative, office, or front desk certification program from a recognized community or business college? NOTE: A copy of your certificate submit be attached to the application for consideration.

• Yes
• No

03

Applicants must be willing to work any shift consisting of days, evenings, early morning hours, holidays and weekends inside of a locked detention facility to book and release incarcerated persons who may be inebriated, uncooperative, emotionally upset and/or emotionally disturbed. Are you willing to work in these conditions?

• Yes
• No

04

Select the duties you have work experience performing .

• Providing customer service with direct public contact
• Responding to requests for information by phone or email
• Interpreting rules or regulations for customers
• Interacting with customers who are agitated, angry, upset, unreasonable or hostile
• Preparing letters, correspondence, and/or electronic mail messages
• Entering and retrieving data or information to/from a spreadsheet or database
• Researching and obtaining information on-line
• None of the above

05

Do you have experience receiving, recording, and/or handling confidential information?

• Yes
• No

06

Do you have experience with cash handling?

• Yes
• No

07

How did you FIRST become aware of this opportunity that caused you to come to the governmentjobs.com/SD County website and apply? Help us use advertising dollars wisely.

• San Diego County website
• Governmentjobs.com
• Veteran Outreach / FFSC
• Mana de San Diego
• Family, Neighbors, Friends
• County Employee Resources Group
• College/University Career Site
• County Social Media
• LinkedIn
• Indeed
• Voice and Viewpoint
• Other

08

For the above question, please share the specific job board, referral, or person so we can recognize them.

Required Question

Employer County of San Diego

Address 5500 Overland Ave., Suite 370

San Diego, California, 92123

Phone (619) 236-2191

(866) 880-9374

Website http://www.SanDiegoCounty.gov