Destinations Manager

Job Summary

• To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements
• Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises
• To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments
• Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment
• Ensure Destinations team provide standards of service consistent with RSSCs expectations
• Ensure appropriate follow up on guest issues addressed to the Destinations Desk

Profile

• Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
• Worked in a luxury environment as Destinations Manager for at least 3+ years
• Understanding of the highest level of service
• Must have fulfilled equivalent position on a medium+ sized ship
• Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
• Well organized; a multi-tasker
• Used to dealing with complaint handling
• Used to dealing with special requests and used to achieving results
• Ability to manage the Destinations Team
• Great at customer service and building positive relations with guests and colleagues
• Ability to work under pressure and maintain a pleasant working environment
• Excellent administrative skills; computer literate -Word/excel/Fidelio/MXP/NVS and similar
• Excellent communication skills.
• Strong leadership skills and practice leadership by example
• Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
• Ability to work in an international environment
• Excellent appearance

Miami, Florida, United States