| Location | Fort Lauderdale, FL |
| Salary | $87,341.79–$139,397.61 Per Year |
Destination Services Manager
Salary
$87,341.79 - $139,397.61 Annually
Location
Greater Fort Lauderdale Convention and Visitors Bureau 1700 SE 17 Street, Fort Lauderdale, FL 33316, FL
Job Type
Full-Time
Job Number
1414776
Department
GFLCVB Grp Sale Strat Clt Svcs
Opening Date
10/22/2026
Closing Date
Continuous
Veterans Preference Notice
Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.
International Degree Verification
International degrees must be evaluated by an approved member of the National Association of Credential Evaluation Services (NACES) www.naces.org/members or the Association of International Credential Evaluators (AICE) https://aice-eval.org/endorsed-members. Candidates are responsible for all evaluation expenses. Completed evaluations do not guarantee employment and are subject to approval by Broward County Human Resources.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for Destination Services Manager (GFLCVB Manager).
FY 2027 Benefits of Broward County Employment
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Up to 40 hours of Job Basis Leave for eligible positions
Paid Parental Leave
Health Benefits
Neighborhood Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2000 Annually
Consumer Driven Health Plan - bi-weekly premiums: Employee $90.84 / Family $315.17
Florida Retirement System (FRS) - Pension or Investment Plan
457 Deferred Compensation county matches up to $2,000 a year.
This announcement will remain active until a sufficient number of applications have been received and may close at any time.
General Description
Broward County's Greater Fort Lauderdale Convention and Visitors Bureau (Visit Lauderdale) is seeking an experienced services leader to build, manage, and inspire a new Destination Services team. This position supports group sales, sports sales, and special events by maintaining strong relationships with local industry partners, connecting meeting planners with essential resources, and helping maximize the economic impact of visitors. A core measure of success in this role is the rebooking of groups, and the manager will work closely with the sales team to ensure seamless transitions between service and sales phases, creating a consistent and compelling experience that drives repeat business.
Minimum Education and Experience Requirements
Requires a Bachelors degree from an accredited college or university in business, marketing, communications, hospitality, journalism or field relevant to area of assignment.
Requires four (4) years of marketing, journalism, business, hospitality, event services, communications, or closely related experience with a minimum three (3) years experience planning and executing complex, large-scale conferences and/or events.
Special Certifications and Licenses
None.
Preferences
Certified Destination Management Executive (CDME)
Certified Meeting Professional (CMP)
Professional certification in marketing, advertising, tourism, or hospitality from an accredited school or association
SCOPE OF WORK
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
The Destination Services Manager will oversee an in-house team responsible for servicing meetings and conventions of all sizes, from single-facility events to large, complex city-wide programs. The ideal candidate brings hotel experience in a meetings-focused service role and a deep understanding of association and corporate event dynamics. Prior experience as a meeting planner, convention services manager, or event manager is highly beneficial.
This position serves as a primary point of contact for hotels, attractions, restaurants, transportation providers, and other partners, requiring exceptional communication skills and a strong customer-service orientation.
Management responsibilities include building and developing the team, participating in departmental budgeting and strategy, forecasting operational needs, and communicating achievements and opportunities to leadership. Because servicing events is dynamic, the candidate must be comfortable adapting to last-minute changes, resolving unexpected issues quickly, and maintaining a calm, solution-oriented approach. Proficiency in Microsoft Office, CRM platforms such as Simpleview, and event tools including Cvent, EmpowerMINT, and LinkedIn is required.
This position performs complex, professional services and supervisory work of dynamic programs and partnership management at the Greater Fort Lauderdale Convention and Visitors Bureau (GFLCVB). Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
This position also supports emergency functions before, during, and after a disaster, including staffing Broward County Emergency Operations Shelters during a hurricane or other major event.
Performs related work as assigned.
Competencies
Applies knowledge of business and the marketplace to advance the organizations goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
Interprets and applies key financial indicators to make better business decisions. Fosters accountability for making good financial decisions; provides guidance to help the team make astute decisions. Summarizes financial performance data and explains implications for the organization.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
Seeing ahead to future possibilities and translating them into breakthrough strategies. Knows what to prioritize for the greatest strategic impact on the organization. Takes industry and market trends into account in decisions. Explores possibilities that may impact the team or organization in the future.
Secures and deploys resources effectively and efficiently. Leverages team resources well to accomplish the teams goals. Holds others accountable for conserving resources. Manages work across multiple projects or work streams to ensure that expected progress is made.
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
Holds self and others accountable to meet commitments. Holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.?
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tailors communication content and style to the needs of others. Pays attention to others input and perspectives, asks questions, and summarizes to confirm understanding.
Paints a compelling picture of the vision and strategy that motivates others to action. Explicitly articulates the core purpose of own work and consistently acts in alignment with that. Finds unique ways to contribute to the organizations vision and to the workgroups mission.
Uses compelling arguments to gain the support and commitment of others. Positions and packages ideas so that they will resonate strongly with a wide variety of stakeholders. Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Dependent upon area of assignment.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
SPECIAL INFORMATION
County Core Competencies
All Broward County employees strive to demonstrate the Countys four core behavioral competencies.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-Wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward Countys Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of County-paid life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Employees who are hired into a full-time, or part-time position working 20 hours per week, are considered benefits-eligible. Benefits become effective on the first of the month following 30 days of employment. Additional information about Broward County Benefits.
01
What is your highest level of education obtained in business, marketing, communications, hospitality, journalism or field relevant to the area of assignment?
02
How many years of experience have you obtained in marketing, journalism, business, hospitality, event services, communications, or closely related experience?
03
How many years of experience have you obtained in planning and executing complex, large-scale conferences and/or events?
04
Describe a time you encountered a major setback during an event you were managing. Include the event name, venue, approximate attendance, your role, and the exact steps you took to resolve the issue.
05
Describe a recent innovation or creative solution used within event services or meeting planning. Reference a specific event or hotel property where you saw this implemented and explain the measurable impact it had (e.g., time saved, cost reduced, attendee satisfaction).
06
What is the largest event for which you provided event services support? Name the organization hosting the event, the venue(s), the total number of attendees, and list three specific responsibilities you personally carried out.
07
What is the smallest event for which you provided event services support? Name the organization hosting the event, the venue(s), the total number of attendees, and list three specific responsibilities you personally carried out.
08
Explain your experience with event sales and services software such as CRM systems, Cvent, or EmpowerMINT. Include the software version (if you know it), the frequency of use, and one task you regularly performed in that system.
09
Explain a time you used a BEO (Banquet Event Order) to prevent an operational issue. Include the exact change you requested and how it impacted the execution.
Required Question
Employer Broward County
Address 115 S. Andrews Ave.
Fort Lauderdale, Florida, 33301-4800
Phone (954) 831-4000
Website http://www.broward.org/careers