Summary
The Desktop Technician I is primarily responsible for providing technical assistance and support to computer system users via the Help Desk. Additionally, the Desktop Technician I is expected to provide assistance concerning the use of computer hardware, software and peripheral equipment in person, via telephone, or from a remote location, while representing EHN in a professional and courteous manner at all times.
Supervisory Responsibilities
This position does not have supervisory responsibility but is expected to provide guidance to employees and/or assist with orientation and training of new employees of the work group.
Primary Duties and Responsibilities
- Assist with installing hardware, software, and peripheral equipment according to established procedures.
- Perform basic workstation, laptop, and thin client imaging and deployment.
- Troubleshoot and resolve common issues with PC hardware, operating systems, and standard business applications.
- Respond to Help Desk tickets, phone support requests, and onsite service needs while maintaining accurate and detailed notes.
- Maintain daily documentation including ticket logs, installation records, and basic how to reference materials.
- Support account setup and maintenance in Active Directory, O365, and other enterprise systems under guidance.
- Perform routine workstation updates, minor repairs, and general maintenance.
- Interface with vendors as directed for equipment warranty or repair services.
- Assist users with hardware/software questions and provide basic training when needed.
- Stay informed about technology updates and changes within the organization.
- Follow all company policies, IT procedures, and regulatory requirements including HIPAA and OSHA standards.
Secondary Functions
- Assist with hardware inventory distribution and tracking.
- Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.