Join Our Team in Mineral Point, WI!
Are you ready to advance your career in IT support? We are seeking a dedicated professional to join our team and provide top-notch technical support across multiple sites, including Mineral Point, WI, Stoughton, and Janesville. This is a fantastic opportunity to work on-site and make a significant impact by ensuring the smooth operation of our IT infrastructure.
Job Responsibilities
- Set up and monitor data closet equipment, including servers and UPS.
- Monitor and report on site health status, covering data closet equipment, servers, network, and clients.
- Assist with cable runs and provide guidance on termination.
- Escort vendors for maintenance tasks on data closet systems.
- Support server operations and set up new servers and clients.
- Perform maintenance tasks, including patches and incident troubleshooting.
- Document network IDF changes and port mappings.
- Collaborate with plant staff to ensure compliance with IT best practices.
Requirements
- High school diploma or equivalent.
- 3 to 5 years of experience in desktop support, imaging, network knowledge, and printer support.
- Proficiency with Windows XP through 11, and server 2008 through 2019.
- Familiarity with antivirus systems, Active Directory, and basic Windows security settings.
- Basic understanding of network infrastructure, including TCP/IP and switching.
- Proficiency with common IT software such as MS Office, Telnet/Putty clients, and remote desktop.
Preferences
- Bachelor's degree in computer science or related field.
- 8-10 years of customer service experience.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Mentoring skills to provide support and feedback.
- Knowledge of circuit boards, processors, and electronic equipment.
If you're passionate about technology and eager to make a difference, apply now and join our dynamic team!
Subject Line: IT Support Specialist Opportunity in Mineral Point, WI
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