Desktop Technician 2

Set up new users, including desktop configurations, email accounts, directory accounts, and VPN access. Provides technical support for desktop hardware, software, user accounts, access, and device configuration.

Desktop Technician 2


Job Summary

Provides technical support for desktop hardware, software, user accounts, access, and device configuration. Assists with software and hardware lifecycle management, installation, troubleshooting, and deployment preparation.

Responsibilities

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  Assist with software and hardware lifecycle management, including research, packaging, quality assurance, and deployment preparation.
  
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  Set up new users, including desktop configurations, email accounts, directory accounts, and VPN access.
  
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  Support employees with desktop, laptop, account, and access issues.
  
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  Troubleshoot software issues on desktops and laptops.
  
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  Perform desktop installations, configurations, and device imaging.
  

Requirements

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  High school diploma or associate degree in a technical field.
  
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  Experience supporting Windows and Mac operating systems.
  
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  Experience with desktop installations and configurations.
  
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  Knowledge of troubleshooting desktop and mobile devices.
  

Skill

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  Windows and Mac operating systems
  
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  Desktop installation and configuration
  
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  Desktop and mobile device troubleshooting
  
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  Active Directory
  
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  Customer service
  
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  Device imaging
  

Summary Qualification

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  Strong desktop support and troubleshooting skills.
  
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  Experience configuring hardware, software, user accounts, and network access.
  
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  Ability to support users across varied technical environments.
  
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  Effective communication and customer service skills.
  

 

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.