Desktop Support / White Glove Support Technician VIP & Executive Support

Our client, an IT Services and Consulting company, is looking for a Desktop Support/White Glove Support Technician – VIP & Executive Support for their New York, NY location. Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.

Our client, an IT Services and Consulting company, is looking for a Desktop Support/White Glove Support Technician – VIP & Executive Support for their New York, NY location.
 
Responsibilities:

• Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
• Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments.
• Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
• End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
• Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
• Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
• Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
• IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
• On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
• White Glove support: should have experience on white glove support. Handling VIPs
• Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).

 
Requirements:

• Should be a team member and individual contributor.
• Should handle CXO level customers with white glove approach. Interest to learn new technologies.
• Take ownership and drive results. Should act as location POC for the IT related issues and coverage.
• Should work with the team and ensure the coverage and support is taken care with zero escalation.
• Speaking Spanish is additional advantage but not necessary
• Years of Experience:   7.00 Years of Experience
• Top Skills:
• White Glove Support experience
• Customer Service with ITSM knowledge
• Deskside support experience and walk-in support experience
• Conf room support experience and should be able to help setting up events.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities