Highlights
Explorer, Chrome, Firefox), " VPN and remote dial-in users " Support for laptop, desktops, and printers all models " PDA and blackberry support " Others: Adobe Acrobat and other common desktop applications like WinZip, etc Soft Skills " Excellent communication and conversation skills (Verbal and Written) " Good documentation skills " Good working knowledge of MS OFFICE (Including MS Project and Visio) " Should have a great customer handling skills " Able to handle unforeseen situations " High level of acceptance " Can drive HCL s value and its methodology Other Skills / Experience " Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone " Personal dedication to providing high quality, superior service at all times. Other Requirements Soft Skills " Excellent communication and conversation skills (Verbal and Written) " Good documentation skills " Good working knowledge of MS OFFICE (Including MS Project and Visio) " Should have a great customer handling skills " Able to handle unforeseen situations " High level of acceptance " Can drive HCL s value and its methodology Other Skills / Experience " Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone " Personal dedication to providing high quality, superior service at all times.
Numbers & Facts
| Location | Tulsa, OK |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
Description
Position: Desktop Support
Location: Tulsa, OK
General Description
" Job description for Desk-Side profile. Responsibilities " Good in Data Analysis & Reporting using MS Office and ITSM tools " Coordinate desktop changes to avoid deployment collisions. " Prepare requests for rollout " Prioritize change requests " Create rollout plans for changes requests " Coordinate implementation process " Keep track of request and make sure they are implemented as planned " Participate in incident handling concerning desktop changes. " Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. " Microsoft environment knowledge (desktop & server). " Have good technical understanding of the products building up a desktop service. " Experience from the desktop environment. " Understanding and experience of change management process. Technical Requirements " Phone support experience necessary. " Technical Service desk or technical call center experience is necessary. " Disciplined, systematic problem solving skills required. " Windows Operating systems " Clients: Windows XP, Windows 10 " Servers: Windows 2008/2012/2016 " Knowledge of Active Directory " ITSM ticketing tools such as Service now , Remedy, Client Service Center, client Service Center " Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools " MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio " Internet browsers (e.g. Explorer, Chrome, Firefox), " VPN and remote dial-in users " Support for laptop, desktops, and printers all models " PDA and blackberry support " Others: Adobe Acrobat and other common desktop applications like WinZip, etc Soft Skills " Excellent communication and conversation skills (Verbal and Written) " Good documentation skills " Good working knowledge of MS OFFICE (Including MS Project and Visio) " Should have a great customer handling skills " Able to handle unforeseen situations " High level of acceptance " Can drive HCL s value and its methodology Other Skills / Experience " Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone " Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. " Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. " Ability to learn new information quickly and the willingness to do so at all times. " Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. " Customer Focus " Teamwork " Technical Expertise " Interpersonal Effectiveness " Concern for Order and Quality " Years of Experience " Relevant : 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware. Certification requirements " Preferred
Location: Tulsa, OK
General Description
" Job description for Desk-Side profile. Responsibilities " Good in Data Analysis & Reporting using MS Office and ITSM tools " Coordinate desktop changes to avoid deployment collisions. " Prepare requests for rollout " Prioritize change requests " Create rollout plans for changes requests " Coordinate implementation process " Keep track of request and make sure they are implemented as planned " Participate in incident handling concerning desktop changes. " Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. " Microsoft environment knowledge (desktop & server). " Have good technical understanding of the products building up a desktop service. " Experience from the desktop environment. " Understanding and experience of change management process. Technical Requirements " Phone support experience necessary. " Technical Service desk or technical call center experience is necessary. " Disciplined, systematic problem solving skills required. " Windows Operating systems " Clients: Windows XP, Windows 10 " Servers: Windows 2008/2012/2016 " Knowledge of Active Directory " ITSM ticketing tools such as Service now , Remedy, Client Service Center, client Service Center " Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools " MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio " Internet browsers (e.g. Explorer, Chrome, Firefox), " VPN and remote dial-in users " Support for laptop, desktops, and printers all models " PDA and blackberry support " Others: Adobe Acrobat and other common desktop applications like WinZip, etc Soft Skills " Excellent communication and conversation skills (Verbal and Written) " Good documentation skills " Good working knowledge of MS OFFICE (Including MS Project and Visio) " Should have a great customer handling skills " Able to handle unforeseen situations " High level of acceptance " Can drive HCL s value and its methodology Other Skills / Experience " Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone " Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. " Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. " Ability to learn new information quickly and the willingness to do so at all times. " Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. " Customer Focus " Teamwork " Technical Expertise " Interpersonal Effectiveness " Concern for Order and Quality " Years of Experience " Relevant : 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware. Certification requirements " Preferred
- MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification " ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
- Responsibilities " Good in Data Analysis & Reporting using MS Office and ITSM tools " Coordinate desktop changes to avoid deployment collisions. " Prepare requests for rollout " Prioritize change requests " Create rollout plans for changes requests " Coordinate implementation process " Keep track of request and make sure they are implemented as planned " Participate in incident handling concerning desktop changes. " Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. " Microsoft environment knowledge (desktop & server). " Have good technical understanding of the products building up a desktop service. " Experience from the desktop environment. " Understanding and experience of change management process.
- Technical Requirements " Phone support experience necessary. " Technical Service desk or technical call center experience is necessary. " Disciplined, systematic problem solving skills required. " Windows Operating systems " Clients: Windows XP, Windows 10 " Servers: Windows 2008/2012/2016 " Knowledge of Active Directory " ITSM ticketing tools such as Service now , Remedy, Client Service Center, client Service Center " Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools " MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio " Internet browsers (e.g. Explorer, Chrome, Firefox), " VPN and remote dial-in users " Support for laptop, desktops, and printers all models " PDA and blackberry support " Others: Adobe Acrobat and other common desktop applications like WinZip, etc
- 1. AMT Asset Management Software
- 2. Desk Side Services
- 3. Mac Hardware Management
- 4. Hardware Asset Management
- 5. Hardware Management - Printers
- 6. Windows PC
- Soft Skills " Excellent communication and conversation skills (Verbal and Written) " Good documentation skills " Good working knowledge of MS OFFICE (Including MS Project and Visio) " Should have a great customer handling skills " Able to handle unforeseen situations " High level of acceptance " Can drive HCL s value and its methodology Other Skills / Experience " Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone " Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. " Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. " Ability to learn new information quickly and the willingness to do so at all times. " Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. " Customer Focus " Teamwork " Technical Expertise " Interpersonal Effectiveness " Concern for Order and Quality
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.