Highlights
Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure. Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
Numbers & Facts
| Location | Washington, DC |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
Description
Role- Desktop Support Technician (DSS)
Location- 575 7th Street NW, Suite 700, Washington, DC 20004
Responsibilities
- Provide deskside and remote support for Windows and Apple laptops/desktops.
- Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
- Perform device imaging, deployment, and post-deployment troubleshooting.
- Configure and troubleshoot end-user devices
- Support mobile device setup and troubleshooting (iOS/Android).
- Diagnose and resolve hardware and software conflicts.
- Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
- Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
- Ensure hardware assignments are accurate and recorded in the asset management system.
- Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
- Coordinate with vendors for repairs or replacements of malfunctioning equipment.
- Ensure support activities comply with IT policies, security standards, and SLAs.
- Participate in rotational on-call support (including nights/weekends).
Requirements
- 5 7 years of IT experience in desktop or end-user support.
- Hands-on experience with Office 365 troubleshooting and administration.
- Strong knowledge of Windows 10/11 and macOS platforms.
- Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
- Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
- Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
- Strong organizational skills with ability to prioritize multiple tickets and requests.
- Excellent interpersonal and customer service skills with a problem-solving mindset.
- Experience working in a help desk or call center environment preferred.
- Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.
- Must be able to lift up to 50 lbs.
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.