Under general supervision, performs broad systems administration and technical support for both stand-alone PC hardware and software and local area networks. Supports day-to-day operations including end user devices, peripheral equipment and provides technical oversight of the IT Service Desk. The ideal candidate having 2-3+ years in desktop support and the ability to work autonomously.
Essential Duties and Responsibilities
- Installs and maintains hardware and software products and configures PC equipment according to department standards.
- Identifies, evaluates, and corrects hardware, software, or operations problems.
- The ability to troubleshoot and perform steps to identify root cause of unavailable systems or network
- Opens, assigns, and escalates support tickets based on importance and priority.
- Answers IT Support calls and resolves technical problems.
- Monitors IT support ticket system to ensure proper ticket handling.
- Communicates with customers the status of tickets and problems.
- Documents and implements standard operating procedures.
- Performs adds/moves/changes of computer equipment.
- Performs computer training for employees, as requested.
- May be required to work weekends and overtime occasionally.