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Desktop Support Technician

Apollo Technology Solutions LLC

Santa Fe, NM

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JOB DETAILS
SKILLS
Business Solutions, Communication Skills, Computer Software, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop PC, Email Technology, Establish Priorities, File Server, Hardware Administration, Hardware Installation, Help Desk, Identify Issues, Knowledge Base, Laptop PC, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Operating Systems, Perl Programming Language, Problem Solving Skills, Root Cause Analysis, Scripting (Scripting Languages), Service Level Agreement (SLA), ServiceNow, Software Configuration Management, Software Installation, System Integration (SI), Technical Support, Testing, Time Management, Unix Shell Programming, Windows PowerShell
LOCATION
Santa Fe, NM
POSTED
Today
Title: Desktop Support Technician
Location: Santa Fe, NM - Onsite
Duration: 11 Months
Interview Type: In Person

Job Description:
Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities:
  • Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
  • Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
  • Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
  • Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
  • Support internal teams and collaborate with vendor support to resolve hardware and software issues
  • Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
  • Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
  • Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Required Skills & Experience:
  • Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
  • Strong troubleshooting skills across hardware, software, and basic networking issues
  • Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
  • Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
  • Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
  • Strong customer service and communication skills, with the ability to support both technical and non-technical users
  • Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment.
  • The position is full time, 40 hours On-Site, no remote option available.

About the Company

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Apollo Technology Solutions LLC