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Desktop Support Technician

Triune Infomatics

  • Santa Clara, CA
  • 4 days ago

    Highlights

    Overview: We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment.

    Numbers & Facts

    LocationSanta Clara, CA

    Description

    Role: Desktop Support Technician
    Location: Carson City, NV (Onsite – 5 Days/Week)
    Duration: Short-term contract (up to 3 months)


    Overview: We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment.

    Key Responsibilities:
    • Provide white-glove support to our users via email, walk-ups and from MS Teams.
    • Maintain ticketing system hygiene and ensure timely resolution of issues.
    • Utilize FreshService ticketing system to manage user tickets.
    • Asset management and inventory.
    • Troubleshoot and repair desktop and laptop hardware (primarily Dell Latitude platforms).
    • Diagnose and resolve Windows 10/11 Pro OS issues.
    • Install and troubleshoot Microsoft Office 365 applications.
    • Manage Windows 11 imaging and deployment systems for new hires and or existing users.
    • Onboard new hires, contractors and or consultants on new hardware.
    • Assist with Microsoft MFA Authenticator issues.
    • Assist Security Operations team with CrowdStrike security-related endpoint issues.
    • Support Global Protect VPN connectivity and resolve network-related endpoint problems.
    • Perform user data migrations to new laptops, ensuring smooth transitions.
    • Troubleshoot printer connectivity (desktop, laptop and label printers).
    • Install and troubleshoot SecOps approved software applications.
    • Promote IT security best practices and enforce Acceptable Use Policies.
    • Collaborate with the IT End User Services Manager, providing regular updates on progress and challenges.

    Qualifications:
    • Hands-on experience with Dell desktop hardware with troubleshooting and Dell RMA.
    • Experience with IT Ticketing systems preferably FreshService.
    • Experience in troubleshooting VPN agent on endpoint connectivity issues.
    • Experience with user data migration and endpoint setup.
    • Excellent communication and interpersonal skills.

    Preferred Skills:
    • 5 Years experience with Microsoft Windows OS 10/11.
    • 5 Years experience with Microsoft Office 365.
    • Microsoft Intune, Entra or related certifications.
    • Experience supporting remote employees.
    • Familiarity with Dell Latitude models and hardware configurations.
    • Knowledge and Practice of S ecurity Best Practices and Clear Desk Policies.

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