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Desktop Support Technician

Revel Staffing

San Francisco, California

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JOB DETAILS
SKILLS
Analysis Skills, Cisco Network Systems, Communication Skills, Computer Maintenance, Computer Science, Computer Systems, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Detail Oriented, Document Scanners, Documentation, Electronic Medical Records, Hardware Upgrades, Healthcare, Help Desk, Higher Education, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Inventory Management, Inventory Reports, Laptop PC, Medical Record System, Microsoft Office, Microsoft Windows Operating System, Network Cable, Network Connectivity, Peripheral Hardware, Presentation/Verbal Skills, Printers, Privacy Controls, Problem Solving Skills, Record Keeping, Software Administration, Systems Administration/Management, Systems Maintenance, Team Player, Time Management, Training/Teaching Materials, VoIP (Voice over IP), Writing Skills
LOCATION
San Francisco, California
POSTED
4 days ago

Desktop Support Technician

A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

  • Support and maintain desktop computers, laptops, software, hardware, and peripherals
  • Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
  • Troubleshoot hardware, software, network, and user-access issues
  • Provide end-user assistance in person, by phone, email, or ticketing/work order system
  • Support Microsoft Windows, Office 365, and Electronic Medical Record systems
  • Assist with Cisco VOIP phone system support
  • Work with network cabling, jacks, printers, scanners, and other peripherals
  • Maintain inventory records and documentation for break/fix activity
  • Assist with training materials, user guides, and instructional documentation as needed
  • Collaborate with internal teams to resolve technical issues efficiently
  • Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

  • Strong knowledge of PC and desktop hardware
  • Strong knowledge of Microsoft Windows, Office 365, and desktop software
  • Experience supporting Electronic Medical Record systems preferred
  • Hands-on hardware and software troubleshooting experience
  • Experience supporting computer equipment, peripherals, and network-connected devices
  • Strong analytical, research, and problem-solving skills
  • Excellent customer service and communication skills
  • High attention to detail and ability to document work accurately
  • Team-oriented with the ability to work in a collaborative healthcare environment
  • Some college-level coursework in computer science, information technology, or related field preferred
  • HIPAA training/certification required 

About the Company

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Revel Staffing

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