Ideal Candidate Profile: S eeking a Desktop Support Technician with strong experience supporting Windows 11 or higher, Microsoft 365, MS Office, Outlook, PC hardware, peripherals, and network connectivity. The ideal candidate will have hands-on experience with laptop refresh projects, software installation and configuration, hardware and software troubleshooting, and system updates.
Job Duties & R esponsib ility
Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.
Considerable knowledge of pc hardware, peripherals & networks
Considerable knowledge of Laptop Refresh
Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
Excellent troubleshooting skills
Ability to perform software installations, configurations and troubleshooting hardware and software.
Considerable knowledge of SCCM/SMS
A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
Excellent problem-solving, analytical, and team-working skills.
Excellent customer service, communication and interpersonal skills.
An openness to learning new technologies.