Desktop Support Technician

Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues. Service Tickets: Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.

Job Title: Desktop Support Technician (Hospitals and Healthcare)

Location: 1275 York Avenue, New York, NY 10065 (ONSITE)

Term: Contract (until 12/31/2026)

Salary: $25 to $30 per hour (W2)

Industry: Hospitals and Health Care

Note: No C2C (Corp-to-Corp) or Visa sponsorship. Only open to W2 setup.

Job Overview:

This is an entry-level Field Services position in a customer-facing setup. This is a 40-hour-per-week position, Monday through Friday, with weekend overtime as part of a rotating schedule supporting our 24/7 inpatient coverage.

Job Responsibilities:

• Service Tickets: Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
• Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
• Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
• Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
• Communication: Clearly explain issues, solutions, and instructions to customers.
• Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
• Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
• Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
• Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities.
• Teamwork: Contribute effectively to team-based projects while supporting shared goals and outcomes.