Desktop Support Technician

Desktop Support Technician needed for a Contract to Hire position working onsite in Manchester, NH!

Seeking a Desktop Support Technician to support and maintain technology equipment and provide escalated support for computers, IT services, and related hardware. This individual will diagnose, troubleshoot, repair, install, and support computer systems, printers, peripherals, and end-user technology while assisting with leadership, operational, and strategic IT initiatives.

Key Responsibilities

• Provide advanced desktop and end-user support
• Troubleshoot and resolve hardware, software, and peripheral issues
• Assist with interviewing support technicians
• Support IT leadership on strategic projects and operational initiatives
• Manage user account requests and terminations
• Administer Azure Active Directory, MFA, device management, and PowerShell synchronization
• Support web filtering administration and troubleshooting
• Assist with vendor management and procurement activities
• Maintain and verify IT documentation and procedures
• Help ensure proper distribution of support tickets and workload
• Provide network and infrastructure support as needed
• Support managed print services
• Track service requests through completion
• Provide Zoom Rooms and Microsoft Teams A/V support
• Collaborate with other IT teams on various initiatives

Required Qualifications

• Associate's Degree in Information Technology or equivalent experience
• CompTIA A+ certification or equivalent experience
• 7+ years of IT Support/Help Desk experience with increasing responsibility
• 2+ years of recent mobile device management experience

Strong experience supporting:

• Windows
• macOS/iOS
• Android
• Chromebook
• Microsoft Office
• Experience with Azure Active Directory
• Hosted VoIP support experience
• Basic server and network administration knowledge
• Strong customer service and communication skills
• Experience training and supporting end users
• Ability to lift up to 50 lbs.
• Valid driver's license and reliable transportation