Desktop Support Technician III

The IT Desktop Support Technician III provides hands-on technical support, manages IT assets, and owns onboarding/offboarding for both onsite and remote employees. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.

Trident Consulting is seeking a " Desktop Support Technician III” for one of our client in " Aliso Viejo CA (Onsite)"

Role: Desktop Support Technician III
Location: Aliso Viejo CA
Type: Contract
Rate: $36/hr on w2

The IT Desktop Support Technician III provides hands-on technical support, manages IT assets, and owns onboarding/offboarding for both onsite and remote employees. This role requires a customer-focused mindset, strong troubleshooting skills, and the ability to work independently in a fast-paced environment. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.
Requirements

Responsibilities

• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Assist with onboarding of new employees.
• Make recommendations for hardware and software for the organization.
• Perform desktop and laptop system deployments including hardware and software configuration.
• Provide regular updates on the status of tickets, open issues and projects.
• Perform troubleshooting of supported desktop operation systems and applications.

Qualifications

• High School diploma or equivalent experience is required.
• Bachelor's degree preferred.
• Minimum of 2-5 years of related experience.
• Advanced experience with Windows, macOS, and enterprise IT environments.
• Experience supporting Active Directory, Entra ID, and Office 365 environments.
• Able to plan and prioritize workload with minimal supervision.
• Excellent customer service skills.