Desktop Support Technician II

This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Our client, a technology services organization, is looking to hire a Desktop Support Technician II in Tucson, AZ.

Apply today for consideration!
 

Job Title: Desktop Support Technician

Location: Tucson, AZ – Onsite, Monday through Friday, with occasional Saturday remote support.

Duration: Contract – Duration not specified.

Pay Rate Range: $27.40/hour

Responsibilities:

• Provide Level 2 desktop and helpdesk support, including walk-up assistance, hardware installations, troubleshooting, and issue resolution for Windows and Mac devices.

• Manage break/fix activities, hardware repairs, device refreshes, warranty claims, and vendor coordination.

• Troubleshoot operating system, hardware, and wired/wireless connectivity issues while performing root cause analysis.

• Manage IT assets, including inventory tracking, device lifecycle documentation, returned equipment, and end-of-life processing.

• Support retail technology deployments, hardware testing, escalations, and scheduled weekend coverage.

Requirements:

• Bachelor's degree or 5+ years of end-user technical support experience in a corporate or enterprise environment, with hands-on desktop support experience.

• Strong technical knowledge of Windows and Mac laptops/desktops, hardware troubleshooting, repairs, and operating system support.

• Advanced ServiceNow experience, including ticket queues and asset management modules.

• Experience with Google Workspace, including Gmail, Sheets, Docs, and Slides.

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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.