| Location | Fort Pierce, FL |
Desktop Support Technician I
Salary
$59,280.00 Annually
Location
South County Annex, FL
Job Type
Full-Time Exempt
Job Number
26-99208COURT
Department
Court Administration
Division
Court Administration
Opening Date
10/22/2026
Closing Date
11/6/2026 5:00 PM Eastern
Position Overview
Class Summary
The Desktop Support Technician I provides entry-level technical support and customer service to judges and staff of the Nineteenth Judicial Circuit across Okeechobee, Martin, St. Lucie, and Indian River counties. Support is delivered by telephone, email, remote tools, and in person at courthouse locations throughout the circuit.
Responsibilities include troubleshooting desktop hardware, software, and connectivity issues; deploying and configuring end-user equipment; supporting courtroom and meeting audio/visual systems; and documenting work through the helpdesk system. This position operates under general supervision, escalates complex issues to senior Information Technology staff, and builds proficiency in network and court application support.
Key Responsibilities
Essential Duties
#
Essential Duties
% of Time
1
Responds to service requests and incidents through the helpdesk system; diagnoses and resolves hardware, software, operating system, and network connectivity issues on-site and remotely.
25%
2
Installs, configures, images, and deploys desktops, laptops, tablets, printers, and peripheral devices; performs workstation setup for new hires and office relocations.
15%
3
Sets up, operates, and performs basic troubleshooting of audio/visual equipment for courtrooms, hearings, meetings, and events, including recording and sound-level checks.
10%
4
Accurately documents, categorizes, and updates support tickets; escalates complex issues to and coordinates with higher-tier Information Technology staff.
10%
5
Installs and supports court applications software; assists and trains users on new and existing applications and equipment.
10%
6
Provides basic support for network operations, user accounts, and server and database environments under the direction of senior staff.
8%
7
Maintains inventory tracking, asset management, and equipment lifecycle records for court-owned technology.
7%
8
Creates and maintains knowledge base articles and end-user documentation; prepares clear oral and written reports.
5%
9
Gathers and analyzes user needs and assists in recommending hardware, software, and network solutions, summarizing them in non-technical terms.
5%
10
Transports equipment and travels between courthouse locations throughout the circuit; performs other related duties as assigned.
5%
Total
100%
Qualifications
Minimum Education and Experience Guidelines
Education
Refers to job-specific training and education that is recommended for entry into the position. Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.
Associates degree from an accredited college or technical school in information technology, computer science, management information systems, or a closely related field.
Experience
Refers to the amount of related work experience that is recommended for entry into the position that would result in reasonable expectation that the person can perform the required tasks. Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.
One (1) year of experience in information technology desktop support, help desk, or network/desktop support and administration.
Certification, License, and Special Requirements
? Valid Florida Drivers License to operate a vehicle for travel throughout the circuit.
? Must successfully complete an FDLE/FBI fingerprint-based background check and CJIS Security Awareness Training prior to access to court and criminal justice information systems.
Competencies / Responsibilities
Data Responsibility
Uses the helpdesk ticketing system, remote support tools, imaging and deployment tools, and asset inventory records to document and resolve support requests.
People Responsibility
Provides direct customer service to judges, court staff, and external partners with varying levels of technical proficiency; works collaboratively with Information Technology staff and vendors.
Assets Responsibility
Installs, maintains, and safeguards court-owned computers, peripherals, audio/visual equipment, and related technology; maintains accurate inventory and protects the security of systems and data.
Mathematical Requirements
Applies basic arithmetic and logical reasoning to troubleshooting, inventory counts, and equipment configuration.
Communications Requirements
Communicates technical information clearly and professionally to non-technical users; writes ticket notes, knowledge base articles, and short reports.
Complexity of Work
Performs entry-level to moderately complex technical support tasks requiring attention to detail, problem-solving, and the ability to manage multiple priorities in a fast-paced court environment.
Impact of Decisions/Errors
Errors may disrupt courtroom proceedings, staff productivity, or access to court systems; most work is reviewed or escalated as needed.
Equipment Usage
Continually uses computers, laptops, printers, copiers, audio/visual equipment, and hand tools. Occasionally climbs ladders, works crouched under desks or in narrow server rooms, lifts and moves equipment up to 40 pounds, and drives between courthouse locations.
Safety of Others
Requires some responsibility for the safety of others through safe equipment handling, cabling, and installation practices, and adherence to courthouse security standards.
Acknowledgment
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.
Additional Information
Pay Grade: 0
BOARD APPROVED HOLIDAYS (14 days per year)
If a holiday falls on a Saturday, the Friday before will be observed. If the holiday falls on a Sunday, the following Monday will be observed. The County Administrator is authorized to change the observation schedule of holidays falling on weekends.
VACATION LEAVE
Years of Eligible Service
Vacation Days per Year
Less than 5.0 years
10
5.0 to less than 11.0 years
15
11.0 to less than 21.0 years
20
21.0 to less than 22.0 years
21
22.0 to less than 23.0 years
22
23.0 to less than 24.0 years
23
24.0 to less than 25.0 years
24
25.0 years and above
25
SICK LEAVE
Paid Sick Leave accrues at a rate of eight (8) hours per month of service. Sick leave has an unlimited accrual balance.
OTHER BENEFITS
Health, Dental and Vision Plans
Employee Wellness Center
Life Insurance
Shared Sick Leave
Jury Duty or Witness Leave
Military Leave
Bereavement Leave
State of Florida Retirement (FRS)
OPTIONAL BENEFITS AVAILABLE
Accident Protection Plan
Deferred Compensation
01
Do you have an associates degree or higher from an accredited college or technical school in information technology, computer science, management information systems, or a closely related field? Ensure this information is clearly outlined in the Education section of the application to be considered.
02
Do you have at least one (1) year of experience in information technology desktop support, help desk, or network/desktop support and administration? Ensure your experience is clearly outlined in the Work Experience section of the application to be considered.
03
The 19th Judicial Circuit of Florida includes Indian River, Martin, Okeechobee and St. Lucie Counties. Are you able and willing to travel between these four counties as needed?
Required Question
Employer St. Lucie County Board of County Commissioners
Address 2300 Virginia Avenue
Fort Pierce, Florida, 34982
Website https://www.stlucieco.gov/departments-and-services/human-resources#!/