Family HealthCare is seeking a Desktop Support Technician to join our team!The Desktop Support Technician will strive to resolve customers' technical issues effectively and efficiently while providing the highest level of customer service possible.DutiesIdentify, research, and resolve technical problems for usersRespond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.Document, track, and monitor issues to ensure timely resolution.Work in collaboration with the System Engineers and clinical staff to resolve problems.Design, image, and deploy hardware solutions.Assist in evaluating, documenting, and deploying corporate software tools.Perform general technical and administrative tasks.Support the organization as neededPerform other duties as requestedParticipates in departmental or organizational meetings and trainingsDemonstrates ability to use equipment relevant to the positionQualificationsAA in Computer Science or related technical field or equivalent experienceHealthcare knowledge and experience (desired)Experience in a helpdesk environmentHealth information systems experienceCustomer service experienceBenefits Overview: Family HealthCare offers a comprehensive benefits package that includes medical, dental, and vision coverage; employer HSA contributions; a 401(k) plan with up to a 4% employer match; paid time off; paid and floating holidays; employer-paid life and AD&D insurance; disability coverage; an Employee Assistance Program; and additional wellness and employee discount programs. Eligibility may vary based on employment status.
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