Desktop Support Technician - Entry level

In this position you will: Service Tickets : Install, configure, deploy and maintain workstations, printers, mobile devices, and peripheral equipment as well as identify and resolve technical issues. Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.

Desktop Support Technician
6+ months (extension likely)
$33.00 per hour W2
New York, NY
We are seeking an entry level Field Services Associate to join our team of professionals with 1-3 years of experience.

In this position you will:

• Service Tickets: Install, configure, deploy and maintain workstations, printers, mobile devices, and peripheral equipment as well as identify and resolve technical issues
• Troubleshoot hardware, software and network issues
• Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
• Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
• Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
• Communication: Clearly explain issues, solutions, and instructions to customers.
• Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
• Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
• Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
• Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities.
• Teamwork: Contribute effectively to team-based projects while supporting shared goals and outcomes.