| Location | San Francisco, Menlo Park, CA |
= Hiring: Desktop Support Technician (6+ Month Contract)
= San Francisco / Menlo Park, CA
= W-2 Only | 6+ Months Contract
We're looking for an experienced Desktop Support Technician to provide deskside and remote support for Windows and Apple devices.
What you'll do:
Support Windows and Mac laptops/desktops, deskside and remote
Troubleshoot Google Workspace (Gmail, GChat) and Office 365
Image, deploy, and configure end-user devices
Set up and support iOS/Android mobile devices
Manage tickets in ServiceNow (or similar ITSM)
Onboard new hires: accounts, devices, access
Track assets, inventory, and weekly equipment reports
Coordinate with vendors on repairs and replacements
Join rotational on-call support (nights/weekends)
What we're looking for:
=9 5 7 years in desktop or end-user support
=9 Strong Windows 10/11 and macOS knowledge
=9 Hands-on Office 365 troubleshooting and administration
=9 Imaging and deployment experience (Windows Autopilot, Intune preferred)
=9 Networking basics: TCP/IP, DHCP, DNS, VPN, Wireless
=9 Strong customer service and ticket prioritization skills
=9 Help desk or call center background preferred
=9 Certifications preferred: CompTIA A+, MCP, ITIL Foundation
=9 Ability to lift up to 50 lbs