Desktop Support Technician

Location: Onsite - Austin, Texas or surrounding area within a 50-mile radius


Our client has issued a request for a Desktop Support Technician with experience supporting video tele-conferencing solutions (Cisco Webex) and an excellent understanding of computers (both hardware and software.

Exceptional Candidate Characteristics:

• Experience with a Texas State Agency or Texas City/County government
• Experience utilizing ServiceNow in a support environment - preferred

Provide 3 business references , which must include their company name and phone number.
Reference Name (Required):
Title:
Company Name (Required):
Phone Number (Required include area code):
E-mail Address:
Professional Relationship:


Responsibilities:
The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation, and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

Qualifications:
Minimum (Required):

Years	Skills/Experience
5	Experience providing end-user support
5	Experience in supporting personal computer hardware and routine software installation
5	Experience troubleshooting IT hardware and peripherals in a enterprise environment
5	Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
4	Experience providing "white-glove executive level support
4	Experience supporting video tele-conferencing solutions such as Cisco Webex

Preferred (Optional):

Years	Skills/Experience
5	Experience creating technical knowledge articles
5	Working in a multi-vendor environment for support environment
4	Experience utilizing ServiceNow in a support environment