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Desktop Support Technician

Crescens Inc.

  • Austin, TX
  • 2 days ago

    Highlights

    These staff will be part of a team which include an agency subject matter expert, and a project manager to coordinate and lead the work. Primary Responsibilities To assist in the manual labor and support associated with the computer/docking station refresh project.

    Numbers & Facts

    LocationAustin, TX
    IndustryComputer/IT Services
    Company Size20 to 49 employees
    Year Founded2002
    Websitehttp://crescensinc.com/

    Description

    Job Title: Desktop Support Technician
    Location: Austin, TX (Onsite)
    Duration: 10+ Months

    Primary Responsibilities
    • To assist in the manual labor and support associated with the computer/docking station refresh project. These staff would be performing the day-to-day work of imaging, replacing the computers and migrating the data.
    • The process by which this is performed will be provided by the agency. These staff will be part of a team which include an agency subject matter expert, and a project manager to coordinate and lead the work. Windows 11 technical support experience would be helpful but is not required.

    Required Skills:
    • Skill in handling multiple tasks, prioritizing, and meeting deadlines. Knowledge of personal computers, components, printers and microcomputers terms. Ability to work cooperatively with others in a professional work environment.
    • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Prepares or assists in the preparation of service record documentation.
    • Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Maintains the necessary security controls over software.
    • Ability to provide excellent customer services. Ability to lift and relocate 30 lbs
    • Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Maintains the necessary security controls over software.
    • Experience using WordPerfect, MS Office Suite. Working knowledge of Windows Operating Systems. Skill in effective oral and written communication
    • Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases.
    • Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
    • Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems and communicate effectively.
    • Education: Graduation from high school or equivalent
    • Windows 11 technical support experience.

    About Company

    Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada.  We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality. 

    Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk.  A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices. 

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