Desktop Support Technician

This is an onsite role; only local candidates will be considered.

Responsibilities

• Image, replace, and deploy computers and docking stations in accordance with agency-provided procedures.
  
• Migrate user data from existing computers to replacement equipment.
  
• Install, maintain, move, and assist in testing and upgrading new and existing hardware and software.
  
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
  
• Provide technical assistance and support for application and hardware problems.
  
• Prepare or assist in preparing service record documentation.
  
• Maintain the necessary security controls over software.
  
• Monitor and assist users with the use and interface of systems, subsystems, and software applications.
  
• Access and transfer data to and from local, state, or federal databases as needed.
  
• Collaborate with the agency subject matter expert and project manager to meet project priorities and deadlines.
  

Requirements

Minimum Qualifications

• 1 year of experience handling multiple tasks, prioritizing, and meeting deadlines.
  
• 1 year of experience with personal computers, components, printers, and microcomputer terminology.
  
• 1 year of experience working cooperatively with others in a professional work environment.
  
• 1 year of experience maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
  
• 1 year of experience documenting, maintaining, upgrading, or replacing hardware and software systems.
  
• 1 year of experience preparing or assisting in the preparation of service record documentation.
  
• 1 year of experience providing technical assistance and support for applications and hardware problems.
  
• 1 year of experience installing, maintaining, moving, and assisting in testing and upgrading new and existing hardware and software.
  
• 1 year of experience maintaining security controls over software.
  
• 1 year of experience providing excellent customer service.
  
• 1 year of experience using WordPerfect and Microsoft Office Suite.
  
• 1 year of experience with Windows operating systems.
  
• 1 year of experience communicating effectively, both orally and in writing.
  
• 1 year of experience monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
  
• 1 year of experience accessing data from and transferring data to local, state, or federal databases.
  
• 1 year of experience applying the practices, principles, and techniques of computer operations, information systems, computer software and hardware, and information security policies and procedures.
  
• 1 year of experience using and supporting personal computers and applicable programs and systems.
  
• 1 year of experience troubleshooting and operating information technology systems.
  
• Ability to lift and relocate 30 lbs.
  
• Graduation from high school or equivalent.
  

Preferred Qualifications

• 1 year of experience providing Windows 11 technical support.
  

Additional Requirements

• This is an onsite role; only local candidates will be considered.
  
• Must be able to lift and relocate equipment weighing up to 30 lbs.
  
• May be required to work outside normal business hours, including weekends, evenings, and holidays, as requested.