FSLA Type: Full-time, Exempt
Salary Range: $37,000
Reports To: Director of Information Technology Services
Opening Date: 09/11/2026
General Summary
Provide workstation and on-call IT support services for the College community.
Essential Job Functions
- Answer help desk
- Provide hands-on and remote-controlled workstation support
- Manage hardware and software procurement, deployment and
- Resolve calls in the call tracking system; assume primary responsibility for client workstation
- Manage print server queues and network
- Provide on-call support as
- Record all support activities for tracking and monitoring
- Participate in ITS planning
- Work with Support Center analysts and senior technicians to understand workstation support _
- Responsible for all work in progress assigned to ensure completion of tasks and proper communications with
- Must be able to work flexible
- Other duties as assigned
Knowledge, Skills, and Abilities
- Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop).
- Exceptional interpersonal, analytical and organizational
- Strong customer service/customer relations
- Familiarity with DOS/Windows and Lotus SmartSuite application
- Ability to translate technical terms into non-technical
- Ability to ascertain the criticality of incoming requests and
- Understanding of word processing, spreadsheets, and terminal products to properly diagnose
- Knowledge of computer terms and acronyms and the ability to learn new processes and procedures.
- Proficiency in audiovisual equipment.
EDUCATION AND EXPERIENCE
- Associates degree in Computer Science or related field from an accredited college or university.
- Minimum three (3) years of experience in computer support.
- A+ Certification
- Desktop support experience
- PC reimaging experience
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Paine College is an Equal Opportunity, Affirmative Action employer.