Desktop Support Supervisor

Desktop Support Supervisor

Salary

$107,598.40 - $144,892.80 Annually

Location

Santa Ana

Job Type

Full-Time

Job Number

7977SM-0826-017 (O)

Department

County Executive Office

Division/Service Area

CEO - OCIT Shared Services

Opening Date

08/17/2026

Closing Date

8/21/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

CAREER DESCRIPTION

DESKTOP SUPPORT SUPERVISOR

(Senior Information Technologist)

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list that will be used to fill current and future

Senior Information Technologist positions. The eligible list established may also be used to fill positions in

similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment is open to the public and will be advertised from August 17, 2026 through August 21, 2026. 11:59pm PST.

Applications will only be accepted from Thursday, August 20, 2026 at 8:00AM PST through Friday, August 21, 2026 until 11:59PM (PST).

The apply button will appear only during this period, and qualified candidates may submit their application.

ORANGE COUNTY INFORMATION TECHNOLOGY

The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.

Click here for more information on OCIT

Click here for more information on the County of Orange.

THE OPPORTUNITY

The Desktop Support Supervisor for the Orange County Information Technology (OCIT) Shared Services will be a supervisor that will oversee a team of up to six (6) Desktop Support Specialists, providing support and maintaining a variety of application as well as analyzing service desk calls. This position requires strong technical knowledge and comprehension skills with written and oral communication experience. The Desktop Support Supervisor will be essential in providing technical support, troubleshooting, and training to end users and staff.

Responsibilities and duties for this position include, but are not limited to, the following:

• Supporting administrative operations and technical aspects of Orange County Information Technology, ensuring adherence to procedures and performance outcomes
• Serving as the designated administrator, researching and identifying system environment requirements and specifications
• Working collaboratively with Business Relationship Managers to determine and establish business needs across various County agencies
• Building and maintaining strong vendor relationships to meet emerging issues
• Coordinating and implementing administrative and technical safeguards as needed
• Ensuring appropriate security monitoring, mitigation, documentation, and auditing
• Maintaining and updating policies and procedures pertaining to system-related documentation
• Designing, analyzing, implementing, and providing ongoing maintenance of Operating System (OS) images, application packages, and software updates through Intune and SCCM
• Monitoring and supporting enterprise hardware from Dell and HP and Desktops/ laptops and Tablets from HP, Dell, and Microsoft
• Compiling data and preparing reports to evaluate systems effectiveness
• Implementing enterprise security best practices including encryption, implicit & explicit permissions, multi-factor authentication, auditing and digital forensics, data retention, including zero-touch, as well as patching

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES

In addition to the minimum qualifications, the ideal candidate will possess at least one (1) year of lead/supervisory experience and/or project management experience.

In addition, the ideal candidate will also have extensive experience in the following core competencies:

Technical Knowledge | Technical Experience

• Working with virtualization, cloud, and converged technologies, including VMWare
• Experience with Microsoft cloud services from 0365 and Azure virtualization
• Experience with complex automated Asset management solutions
• Having expertise related to Microsoft Windows 11 operating system
• Understanding and application of scripting languages, such as PowerShell
• Understanding and application of systems management software, such as Microsoft Configuration
• Understanding and application of Full Disk Encryption, VPN, and RDP solutions
• Utilizing Active Directory Domain Services
• Leading information technological projects to evaluate system effectiveness, monitor vendor performance, and make recommendations
• Preparing and maintaining documentation of department processes, procedures, and reports
• Analyzing and administering system improvements to maintain hardware and software systems
• Installing and providing support for Mobile Device Management (MDM) solutions, through Intune, and Apple DEP
• Extensive experience working with high performance platforms and managing/designing/maintaining advanced technologies
• Developing innovative and effective solutions for complex technical issues

Leadership Skills

• Planning, scheduling, assigning, and directing the work of team members, ensuring comprehensive services and coverage of computer hardware systems
• Leading performance evaluations, staff development, and training initiatives to enhance service delivery
• Working collaboratively and establishing rapport with staff, managers, and other public or private Agencies
• Selecting, training, leading and motivating high performance and results oriented teams
• Building and maintaining positive forward focused customer-oriented work environments
• Foster team atmosphere and reward collaboration
• Generating consensus and collaborative relationships to bring about efficient and effective outcome

Oral | Written Communication Skills

• Translating and developing technical findings into reports and documentation for both technical and non-technical staff at all levels within and outside the agency
• Communicating, coordinating, and collaborating with County agencies to ensure effective service delivery
• Soliciting feedback and adjusting customer requests to fit into business improvement
• Preparing and maintaining documentation of department processes and procedures

MINIMUM QUALIFICATIONS

Please click here for details on this classification, including the physical, mental, environmental and working conditions.

NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.).

SPECIAL REQUIREMENT | BACKGROUND INVESTIGATION

Part of the selection process for positions within Orange County Information Technology (OCIT) requires that all candidates undergo an extensive background investigation process, to the satisfaction of the Department. Candidates must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background investigation.

RECRUITMENT PROCESS

Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)

Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview (Weighted 100%)

The Structured Oral Interview is a timed assessment. Applicants will provide answers to job-related questions, which will be rated by a panel of subject matter experts using standardized evaluation criteria. Only the most qualified candidates will move advance to the next step in the recruitment process or will be placed on the eligible list.

Eligible List

Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Countys needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Veterans Employment Preference

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

REASONABLE ACCOMMODATION

The County of Orange is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals who require a reasonable accommodation during the application or selection process should notify the recruiter listed on the job posting as soon as possible. Documentation supporting the accommodation request may be required.

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS

Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ceo.oc.gov or (714)-834-7370.

EEO INFORMATION

Orange County, as an equal employment opportunity employer,

encourages applicants from diverse backgrounds to apply.

Please note that Extra Help employees are not eligible for the benefits listed.

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.

http://www.ocers.org/active-member-information

01

INSTRUCTIONS: The information you provide on this questionnaire will be evaluated and used to determine your level of expertise during the selection process. Be as specific as possible and include all information requested. If you do not have experience in an area, please answer "N/A". Statements such as "see application" or "see resume," will not be accepted in lieu of a response. All employers referenced on this questionnaire must be listed on your application. Do you understand these instructions?

• Yes

02

I understand that as part of the selection process for positions within OCIT, I will be required to undergo an extensive background investigation including but not limited to contacting my current and/or previous employers, reference checks, criminal searches, verification of credentials, review of credit history. Any falsification of information or failure to meet the standards listed above will result in my disqualification.

• I acknowledge that I have read and understand the information listed above

03

Which of the following best describes your qualifications for the Desktop Support Supervisor (Senior Information Technologist) position? Note: Your education/experience sections of your application should support your selection below.

• Three (3) or more years as an Information Technologist II for Orange County
• Three (3) or more years of experience performing systems analysis, maintenance, administration
• Two (2) years of experience performing systems analysis, maintenance, administration, AND I have college level education or training directly related to the competencies and attributes required of the position. Experience may be substituted for up to one year of the required experience at the rate of three semester units or the equivalent, equaling one month of experience and one hour of training equaling one hour of experience
• One (1) year of experience performing systems analysis, maintenance, administration, AND a Master degree or training which is directly related to the competencies and attributes required of the position. Experience may be substituted for up to two years of the required experience at the rate of three semester units or the equivalent, equaling one month of experience and one hour of training equaling one hour of experience
• None of the above

04

Based on your response to question #2, if you are substituting relevant education for the required experience as defined in the Information Technologist II minimum qualifications, you are acknowledging that you attached a copy of your unofficial transcripts to your application. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S).

• I am substituting relevant education for the required experience and I have attached my unofficial transcript to my application
• I do not possess an applicable education or this does not apply

05

Please select the option that best describes your lead/supervisory experience and/or project management experience related to this assignment.

• One (1) or more years of experience
• Less than one (1) year of experience
• No experience

06

Describe your lead/supervisory experience and/or project management related to this assignment. Please include in your response, your years of experience, the scope of your responsibilities, the size of the team you managed, the level of the team, and the organization you obtained this experience from. If none, please type "N/A".

07

Describe your experience developing and overseeing technological projects. Please include in your response, the type of project(s), the scope of your responsibilities, the steps you took to evaluate system effectiveness, and the outcome. If none, please type "N/A".

Required Question

Employer County of Orange

Address 400 W CIVIC CENTER DRIVE

Santa Ana, California, 92701

Phone 714-834-2555

Website https://hrs.oc.gov