Desktop Support Specialist

This position will be responsible for:

• Supporting all departmental software applications and resolving issues
• Ticket review through the County ticketing system.
• Assisting higher level staff in the acquisition and distribution of computer hardware and software solutions, contract vendors, research, and gathering product information
• Designing, analyzing, implementing, and providing ongoing maintenance of Operating System (OS) images, application packages, and software updates through Intune and SCCM
• Supporting enterprise hardware from Dell and HP and Desktops/ laptops and Tablets from HP, Dell, and Microsoft
• Implementing enterprise security best practices including encryption, implicit & explicit permissions, multi-factor authentication, auditing and digital forensics, data retention, including zero-touch, as well as patching
  DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
  In addition, to the minimum qualifications, the ideal candidate will possess extensive professional work experience and/or knowledge in the following competencies:
  
  Technical Knowledge | Technical Experience
  • Basic understanding and applying scripting languages, such as PowerShell
  • Understanding and application of Full Disk Encryption solutions
  • Utilizing Active Directory Domain Services
  • Preparing and maintaining documentation of department processes, procedures, and reports
  • Utilizing Group Policies for administration of operating systems, applications, and user settings
  • Installing and providing support for Mobile Device Management (MDM) solutions, through Intune, Apple DEP, and MobileIron
  • Supporting teleworkers and mobile offices in the field including remote Internet connectivity solutions such as VPN
  • Working with virtualization, cloud, and converged technologies, including VMWare
  • Working closely with Microsoft cloud services from 0365 and Azure virtualization
  • Understanding and application of VPN and RDP solutions
  • Designing and implementing audio/video conferencing systems Managing the Change Control Process across various technologies
  • Managing complex automated Asset management solutions
  • Having expertise related to Microsoft Windows 10 operating system
  • Being experienced working with high performance platforms and managing/designing/maintaining advanced technologies
    
  Problem Solving /Analytical Skills
  • Identifying and resolving technical issues and problems by researching possible solutions Identifying opportunities for continued system improvements
  • Providing professional support for hardware/software-related projects Test new software and reproduce reported bugs in the UAT environment Investigating, analyzing, and resolving network-related problems
    
  Relationship Building | Interpersonal Skills
  • Working with other public and private sector Agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
  • Coordinating with vendors to acquire and implement technologies and resolve complex technical issues
    
  Verbal and Written Communication Skills
  • Clearly conveying information technology concepts and terminology with both technical and non-technical staff at all levels within and outside the agency
  • Producing clear and concise written documents, reports, correspondence, and briefs
  • Responding quickly, courteously, and proficiently to customer service requests
  • Soliciting feedback and adjusting customer requests to fit into business improvement
  • Preparing and maintaining documentation of department processes and procedures
  • Generating consensus and collaborative relationships to bring about efficient and effective outcomes
  • Providing detailed documentation related to technological solutions and systems supported
    
  Customer Service
  • Working with other public and private agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
  • Generating consensus and collaborative relationships to bring about efficient and effective outcomes
  • Establishing and maintaining positive and effective working relationships with peers, supervisors, and managers
  • Responding quickly, courteously, and proficiently to customer service requests
  • Soliciting feedback and adjust customer requests to fit into business improvements
    
  
  MINIMUM QUALIFICATIONS
  Please click here for details on this classification, including the physical, mental, environmental and working conditions.

Santa Ana, California, United States

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