Desktop Support Specialist

KT Consulting

San Antonio, Texas

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JOB DETAILS

SKILLS

1st Level Support, Administrative Procedures, Bookkeeping, Clinical Information Systems, Communication Skills, CompTIA A+, Computer Networks, Customer Support/Service, Desktop Administration, Document Scanners, Documentation, Enterprise Applications, Healthcare, High School Diploma, Identify Issues, Information Technology & Information Systems, Microsoft Office, Microsoft Outlook, Microsoft Windows XP, Military, Network Connectivity, On Site Support, Organizational Skills, PC Hardware, PC Software, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Administration, Systems Administration/Management, Technical Support, Time Management, United States Department of Defense (DoD), Word Processing, Writing Skills

LOCATION

San Antonio, Texas

POSTED

3 days ago

IT Hardware Specialist

Job Description:

Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.
May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.
Uses established detailed guidelines and assists higher-level technicians with on-site installations.
Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.
Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
Attends training sessions as required (DoD, Service, MTF, and/or Corporate).
Participates in special projects/data calls as required, under close supervision that enhance the quality or efficiency of the Support service.

IT Hardware Specialist

Job Description:

Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.
May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.
Uses established detailed guidelines and assists higher-level technicians with on-site installations.
Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.
Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
Attends training sessions as required (DoD, Service, MTF, and/or Corporate).
Participates in special projects/data calls as required, under close supervision that enhance the quality or efficiency of the Support service.

Education:

High school education or equivalent;
There is no experience substitution for a High School Diploma; however a G.E.D., other degree equivalency program, or a technical trade school certificate is acceptable.

Desired Skills:

Experience working in military healthcare environment
Good organizational skills
Effective communication skills (oral & written)
General understanding of how computers connect to networks / servers
Knowledge of basic computer concepts, and the Internet.
Knowledge of Windows XP, Microsoft Office, and Outlook—able perform basic tasks with these applications such as word processing, sending email, etc.
Working knowledge of basic hardware such as printers and scanners, media storage.

Training:

Virtual Classroom Training: CHCS Applications, AHLTA System Administration
Technical IA Training: A+ Certification
MTF Specific Training; HIPPA / Privacy Act Training

Skills & Requirements

Education:

High school education or equivalent;
There is no experience substitution for a High School Diploma; however a G.E.D., other degree equivalency program, or a technical trade school certificate is acceptable.

Desired Skills:

Experience working in military healthcare environment
Good organizational skills
Effective communication skills (oral & written)
General understanding of how computers connect to networks / servers
Knowledge of basic computer concepts, and the Internet.
Knowledge of Windows XP, Microsoft Office, and Outlook—able perform basic tasks with these applications such as word processing, sending email, etc.
Working knowledge of basic hardware such as printers and scanners, media storage.

Training:

Virtual Classroom Training: CHCS Applications, AHLTA System Administration
Technical IA Training: A+ Certification
MTF Specific Training; HIPPA / Privacy Act Training

Desktop Support Specialist

KT Consulting

San Antonio, Texas

IT Hardware Specialist

IT Hardware Specialist

Skills & Requirements

About the Company

KT Consulting

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