Desktop Support Specialist
Location: Rocky Mount, NC
Duration: 6 Months (Onsite)
Seeking for a Desktop Support Specialist, where you'll provide essential support to our Client Services Operations. Your role will involve addressing a high volume of Service Desk requests, managing hardware installations, and offering customer software support. You'll work closely with the Client Services Team to ensure client satisfaction and organizational success.
Responsibilities:
- Lead projects by directing the work of others and integrating team skills for success.
- Develop and maintain documentation for processes and procedures, ensuring they align with Operational and Service Level Agreements.
- Implement IT Security Office requirements to protect data from unauthorized access or usage.
Must-Have Skills:
- 7 years of experience with computer hardware, software, peripherals, and networking protocols.
- Proficiency in installing and imaging new computers and loading software.
- Experience in setting up local and network printers and configuring peripherals.
- Skilled in data migration and user profile management.
- Ability to document technical field support processes and procedures.
- Knowledge and working experience with the ServiceNow call tracking system.