Experience providing technical support to end users in a fast-paced environment.•One year of Active Directory experience.•Mobile device support knowledge.•Experience with Remedy helpdesk software.•Experience with Microsoft Intune•Experience providing technical support for mobile applications in a networkenvironment.•Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.•Solid troubleshooting skills in desktop computer hardware and software.•Experience creating and improving technical documentation; documenting the systemspecifications and design.•Working irregular hours, second and/or third shifts, weekends, holidays, and evenings isrequired to support 24x7 operations.•The successful candidate must pass a Federal background check.•Only the highest qualified will candidates will be considered.•Candidate must have excellent communication skills, as they will be providing first andsecond level support to internal and external personnel.•Candidate should be able to safely lift 50 pounds.•Must possess and maintain a valid Arizona driver's license with a clean record. Responsibilities will include but not limited to: •Responding to helpdesk tickets in a large enterprise environment•Will procure and issue mobile phones to employees.•Supporting and troubleshooting cellular devices, tablets, and laptops.•Enroll each mobile device into an MDM solution.•Support large conference room Audio/Visual equipment.•Mobile device support including working understanding of mobile device managementtools.•Perform audits related to mobile devices such as no usage, hardware inventory, etc.•Participate in afterhours/weekends on call rotation.