| Location | NM Santa Fe, NM |
| Salary | $33.92 |
Desktop Support
On-Site | Santa Fe, NM | Full-Time, Hours | No Remote Option
Position Summary
This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.
Key Responsibilities
Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
Support internal teams and collaborate with vendor support to resolve hardware and software issues
Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience
Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
Strong troubleshooting skills across hardware, software, and basic networking issues
Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
Strong customer service and communication skills, with the ability to support both technical and non-technical users
Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment
Ideal Candidate
1 2 years experience managing Verizon or similar cell phones through a vendor portal
2 years experience with Windows desktop operating systems
2 years experience in customer service assisting end users
2 years experience with imaging Windows desktops/laptops
2 years experience working with Microsoft Active Directory
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| 2 years experience working with Microsoft Active Directory | Required | 2 | Years |
| 2 years experience with imaging Windows desktops/laptops | Required | 2 | Years |
| 2 years experience in customer service assisting end users | Required | 2 | Years |
| 1-2 years experience managing Verizon or similar cell phones through a vendor portal | Required | 1 | Years |
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | What is your candidate's email address? |
| Question3 | Have you downloaded the Resume template, Cover Letter and completed / submitted the Right to Represent form,exactly as instructed? The forms are located at https://www.cai.io/services/contingent-workforce-solutions/new-mexico#ct_38903 /nm/NM_E-RTR_Template_2026.docx /nm/CAI_NM_Candidate_Cover_Sheet_2026.docx /nm/NM_Resume_Template_2026.docx |
| Question4 | Candidates submitted above the hourly Vendor of NA will not be considered. Do you agree to this requirement? |
| Question5 | Does your candidate reside in Santa Fe, NM? And are they willing to work onsite 5 days a week? There is NO remote option for this role. Do you agree? |