Highlights
The Client Services Analyst will provide advanced technical support by evaluating IT incidents and service desk tickets, prioritizing issues, troubleshooting complex problems, and delivering appropriate solutions. The ideal candidate will have strong technical knowledge across computer hardware, software, peripherals, networking, user accounts, and enterprise IT environments.
Numbers & Facts
| Location | Raleigh NC, NC |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
Description
Title: Desktop Support Specialist
Location: Raleigh, NC
Work Arrangement: Onsite
Duration: 12+ Months
Job Description
The NCDIT-Transportation organization is seeking a Desktop Support Specialist/Expert to support the Client Services Team for a 12+ month engagement. Travel is required.
The Client Services Analyst will provide advanced technical support by evaluating IT incidents and service desk tickets, prioritizing issues, troubleshooting complex problems, and delivering appropriate solutions. The analyst will work closely with customers, Service Desk teams, application development teams, network infrastructure teams, and Data Center Operations.
The ideal candidate will have strong technical knowledge across computer hardware, software, peripherals, networking, user accounts, and enterprise IT environments.
Key Responsibilities
Location: Raleigh, NC
Work Arrangement: Onsite
Duration: 12+ Months
Job Description
The NCDIT-Transportation organization is seeking a Desktop Support Specialist/Expert to support the Client Services Team for a 12+ month engagement. Travel is required.
The Client Services Analyst will provide advanced technical support by evaluating IT incidents and service desk tickets, prioritizing issues, troubleshooting complex problems, and delivering appropriate solutions. The analyst will work closely with customers, Service Desk teams, application development teams, network infrastructure teams, and Data Center Operations.
The ideal candidate will have strong technical knowledge across computer hardware, software, peripherals, networking, user accounts, and enterprise IT environments.
Key Responsibilities
- Provide advanced desktop and end-user technical support.
- Troubleshoot and resolve complex hardware, software, peripheral, and networking issues.
- Evaluate, prioritize, and resolve IT incidents and service desk tickets.
- Image new computers and install required software and applications.
- Install and configure local and network printers, scanners, and other peripherals.
- Migrate and protect user data and user profiles during computer replacements.
- Support account creation and modifications for Active Directory (AD), email, NCID, Citrix, and related systems.
- Coordinate with Data Center Operations for user data storage, DHCP reservations, data restores, and account-related activities.
- Work with application development teams to troubleshoot application issues and provide detailed technical information.
- Collaborate with network infrastructure teams to identify and resolve network-related issues.
- Communicate incident status and progress to customers and internal support teams.
- Identify recurring issues and emerging trends and recommend solutions to prevent future problems.
- Mentor and assist teammates to promote customer satisfaction and organizational success.
- Lead team efforts and projects as directed by Client Services leadership.
- Create and maintain technical documentation, processes, and procedures.
- Ensure documentation supports operational standards, OLAs, and SLAs.
- Follow NCDOT/DIT security policies and protect systems and data from unauthorized access, alteration, destruction, or improper use.
- Travel to various locations is required.
- experience with computer hardware, mobile devices, software, peripherals, components, networking protocols, and communications.
- experience installing and imaging computers and loading appropriate software.
- experience installing and configuring local and network printers and other peripherals.
- experience migrating user data and user profiles.
- experience documenting technical support processes and procedures.
- experience working with ServiceNow for call/ticket tracking.
- Strong troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Experience working with enterprise IT support teams.
- Ability to lead technical projects and coordinate the work of others.
- Knowledge of IT security policies and best practices.
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.