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Desktop Support

PeopleNTech LLC

  • Santa Clara, CA
  • 30+ days ago
  • $55,000 Per Year

Highlights

Configure and Support conference Devices that reside in conference rooms at Client Locations and provide Support to End Users during team meetings. Capability on following tools would be preferred: Autopilot, Windows 10 Pro/11 with Zscaler, Intune, Crowdstrike, bitlocker, Forticlient VPN and Office 365.

Numbers & Facts

LocationSanta Clara, CA

Description

Desktop Support
Location: Peachtree Corners, GA (Onsite)
Fulltime – Salary ($55K PA)
Indent: PSL210372_1-235-1

Look for 5-7 years' experience level

Key Responsibilities:
  • Support onboarding and offboarding of users including shipping of assets within defined timelines, IT support during catastrophic events.
  • Performed asset management, stock-keeping and US sites documentation.
  • Work with vendors, clients, carriers and technical staff and perform other duties as assigned.
  • Provide logistical support to local IT facilities, guiding and maintaining software and
hardware device implementation, and testing.
  • Interact with VIP users for IT support and manage expectations with timely resolution of issues raised.
  • Configure and Support conference Devices that reside in conference rooms at Client Locations and provide Support to End Users during team meetings.
  • Support all peripherals connected to End User Devices, Packing, unpacking of hardware (laptops, servers, any other peripherals)
  • Submit warranty parts requests, where applicable, to the vendor support team.
  • Managed and prioritised incoming emails, tickets and calls in order of urgency and responded accordingly.
  • Support users issues related to hardware, software and ensure that it is resolved on priority.

Functional Knowledge
  • Windows 11 , Intune Autopilot
  • Apple Devices (iPhone and iPad)
  • Knowledge of build process and use of client imaging products
  • Knowledge of LAN/WAN/WiFi/VPN
  • Anti-Virus and Encryption software
  • RingCentral Telephony system
  • Printing/Scanning
  • Understanding of operational KPI's and SLA's
  • Capability on following tools would be preferred:
    • Autopilot, Windows 10 Pro/11 with Zscaler, Intune, Crowdstrike, bitlocker, Forticlient VPN and Office 365

Skills
  • Proactive – identify and resolve issues
  • Ability to investigate, to think logically and reason out problems
  • Ability to prioritise workload and work on own initiative
  • Excellent time management and organisational skills
  • Capable of working to tight deadlines
  • Assess end user's requirements and offer training to further end user's own understanding
  • Communicates clearly and succinctly both written and orally, have strong leadership skills and presents ideas in a business-like manner.
  • Ability and inclination to learn new skills as required
  • Demonstrate attention to details


Behaviours
  • Passionate about IT and technology
  • Build and maintain positive working relationships within the team and with colleagues across the operation
  • Ability to work in an autonomous role
  • Calm and approachable
  • Maintain confidentiality

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