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Desktop Support

LaBine and Associates

San Francisco, CA

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JOB DETAILS
SKILLS
Computer Workstations, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Hardware Administration, Hardware Installation, Help Desk, Information Technology & Information Systems, Internet/IP Telephony, Laptop PC, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Word, Mobile Devices, Peripheral Hardware, Printers, Service Level Agreement (SLA), Software Administration, Software Installation, Technical Support, Time Management, VPN (Virtual Private Network)
LOCATION
San Francisco, CA
POSTED
18 days ago

Key Responsibilities:

  • Deskside and remote technical support for company users.
  • Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
  • Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
  • Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
  • Support software applications.
  • Set up and support new employee workstation.
  • Maintain accurate documentation of incidents, assets, and resolutions.

Qualifications:

  • Associate degree in Information Technology or an equivalent combination of education and experience.
  • 6+ years of desktop support experience
  • Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

About the Company

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LaBine and Associates