| Location | New York, NY |
| Job Type | Contractor |
| Industry | Healthcare Services |
| Salary | $22–$26 Per Hour |
| Year Founded | 2001 |
| Headquarters | Atlanta, Georgia, US |
| Website | http://www.insightglobal.net |
Client: NYU Langone
Position: Desktop Support Technician
Duration: 12 months+ (+ extensions long term!)
Location: 1 park Ave NY 10016
Shift: Monday-Friday 9am-5pm (35 hour work week)
Rate: $22-$26 hourly
Day to Day:
An employer is looking for a Desktop Support Technician for an enterprise healthcare organization in New York City. This individual will be joining a team of 4/5 other technicians who are responsible for supporting the corporate users; this comprises of approximately 4,000 users. You will work alongside the other technicians in providing dedicated support to all desktop issues for this group. The team receives approximately 30-40 tickets a day and this person should expect to receive/resolve around 10 tickets a day. Issues involve both software and hardware problems for desktops, laptops, and mobile devices. This person needs to have excellent client interfacing experience, they will be supporting some executive level employees and will be working independently for the most part.
Must Haves:
1+ year as a Desktop Support Technician
Strong hardware/software support for desktop, laptop & mobile devices
Heavy Microsoft Outlook troubleshooting experience (Excel, Outlook, Word)
Exposure/experiencing troubleshoot Mac products
General knowledge of IP connectivity & networking protocols, active directory, etc.
Excellent customer service/ability to interact with clients
Company Context
ASP is a medical supply company selling products such as syringes, gowns, wound care products, and other healthcare supplies to hospitals and large physician groups.
The company is in growth mode and is targeting roughly 3x revenue growth.
They have been overhauling supply chain operations and have already transformed 4 of their 5 supply chain organizations.
The previous person in the role was promoted to Director, which suggests there is visibility and growth potential.