Highlights
State of TN is seeking two Service Desk Personnel to provide IT support, troubleshoot technical issues, manage service tickets, and assist users with hardware, software, network connectivity, and mobile devices. 3. Printer Administration & Troubleshooting Manage server print queues and local print queues.
Numbers & Facts
| Location | Nashville,, TN |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
Description
Title: Desktop Support
Location: Nashville, TN 37243
Work Arrangement: Onsite
Contract Duration: 12+ months
Position Overview
State of TN is seeking two Service Desk Personnel to provide IT support, troubleshoot technical issues, manage service tickets, and assist users with hardware, software, network connectivity, and mobile devices.
Key Responsibilities & Required Skills
1. IT Help Desk & Customer Support
Important
Location: Nashville, TN 37243
Work Arrangement: Onsite
Contract Duration: 12+ months
Position Overview
State of TN is seeking two Service Desk Personnel to provide IT support, troubleshoot technical issues, manage service tickets, and assist users with hardware, software, network connectivity, and mobile devices.
Key Responsibilities & Required Skills
1. IT Help Desk & Customer Support
- IT call center experience preferred.
- Handle up to 30 calls per day.
- Strong customer service and communication skills.
- Manage and assign tickets using ServiceNow.
- Navigate different Organizational Units (OUs).
- Look up user attributes.
- Reset passwords and unlock user accounts.
- Manage server print queues and local print queues.
- Troubleshoot printer-related issues.
- Set up and deploy new iPhones and iPads.
- Reset iTunes accounts and network settings.
- Perform device data backup and restoration.
- Cisco WebEx.
- Microsoft Teams.
- Cisco Presence video solutions.
- Troubleshoot internal and external connectivity issues.
- Support VPN, LTE, and Wi-Fi connectivity.
- Resolve account permission issues.
- Troubleshoot compatibility settings.
- Identify browser-based versus installed application issues.
- Microsoft Remote Assistance (MSRA).
- Remote Desktop Protocol (RDP).
- Microsoft Teams and WebEx.
- Assist with hardware deployment and related support activities.
Important
- Candidates must be local to Nashville, TN, or reasonably close to Nashville.
- Do not submit who were previously submitted to Requisition 66083.
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.