Title: Desktop Support
Location: Merrifield,VA
Employment Type: Contract
Compensation:Pay Range:$24.24-$29.00 Per Hr
DescriptionJoin our team as a Desktop Support professional in a fast-paced, onsite setting.
This contract W2 position involves diagnosing and resolving hardware and software issues, ensuring smooth operations for end users.
The role requires strong communication skills and familiarity with basic networking and cybersecurity concepts.
Key ResponsibilitiesDiagnose and resolve hardware and software issues for end users.
Provide excellent customer service and maintain professional presence.
Collaborate effectively with team members in a dynamic environment.
Utilize ticketing systems to manage and document support requests.
Adhere to standard operating procedures and guidelines.
Qualifications1-5 years of experience troubleshooting issues on Windows operating systems.
Experience with productivity software such as email and cloud storage services.
Basic knowledge of networking concepts like IP and DNS.
Basic understanding of cybersecurity principles such as multi-factor authentication.
Detail-oriented with excellent communication and customer service skills.
Core TechnologiesWindows OS | Productivity Software | Networking Basics | Cybersecurity Basics | Ticketing Systems
Contact AuthorizationBy applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here
https://www.mitchellmartin.com/privacy-policy. Onboarding ExpectationsLearn more about our Onboarding Process here
https://youtu.be/rjV_NFYjyY4 EEO StatementLearn more about our EEO policy here
https://www.mitchellmartin.com/eoe-statement #LI-GV1