Desktop Support IV

Job Responsibilities: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Top Required Skills & Years of Experience: Tier 3 support and maintenance of workstation software and hardware (5 years or more required).

Desktop Support IV (Hybrid)
Primary Location: Madison, Wisconsin
 
V-Soft Consulting is currently hiring for a Desktop Support IV for our premier client in Madison, Wisconsin.
 
Education and Experience »
Top Required Skills & Years of Experience:

• Tier 3 support and maintenance of workstation software and hardware (5 years or more required).
• Support and maintenance of Operating Systems for user workstations (5 years or more required).
• Peripheral device support (printers/scanner/etc.) and maintenance (2-5 years or more preferred).
• Incident and Service Request Management (5 years or more REQUIRED).
• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred).
• Strong written and oral customer support correspondence experience (5 years or more required).

 
Nice to Have Skills:

• Packaging software applications for mass deployment using management tools (SCCM, Ivanti, etc.).
• Patch Management.
• Imaging experience using management tools (SCCM, Ivanti, etc.).
• Learning management system (LMS) support experience.
• Google Workspace experience.
• Microsoft's Group Policy Object (GPO) experience.

 
WHAT YOU’LL DO:
Job Responsibilities:

• The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods.
• Collaborate with a team of 10 technicians and 1 project manager on a daily basis.
• Assist on tier 2/3 desktop support Incidents and Requests.
• Assist with projects to implement new hardware and/or software working with our business partners.
• Support an organization of 10,000+ end points and users across the state.

 
Interested?
Qualified candidates should send their resumes to pjangili@vsoftconsulting.com
 
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
 
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
 
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.